Veterinary Referral Liaison Specialist

4 days ago

Melbourne, Victoria, Australia beBeeSpecialist Full time $70,000 - $100,000
Veterinary Referral Liaison Role

This is an exciting opportunity to build and strengthen professional relationships with general practitioners, promoting a seamless referral experience for clients and their pets.

As a key liaison between general veterinary practices and our team, you will ensure clear communication lines are maintained, addressing concerns and facilitating smooth referrals.

Key Responsibilities:
  • Serve as the main point of contact for referring veterinarians, ensuring their needs are met.
  • BUILD STRONG RELATIONSHIPS- Visit and engage with local veterinary practices to improve the referral experience.
  • Promote specialist services offered by our clinic, hospital or specialist team to the wider veterinary community.
  • Manage the referral process, ensuring clients have a seamless experience when moving from a general practice to a specialist clinic.
  • Plan and deliver CE events (program, speakers, logistics, promotion, certificates, follow-up).
  • Problem-Solve: Address any issues or concerns that arise between the referral clinic and the referring practice.
  • Track referral volumes, conversion, turnaround times, source mix and campaign/event impact; recommend improvements.
Why this role matters

Improved Patient Outcomes: By ensuring clear communication and efficient processes, this role facilitates better outcomes for referred patients.

Stronger Professional Networks: It builds a collaborative environment between general practitioners and specialist veterinarians, benefiting the entire profession and the animals it serves.

What we need from you

Mid-level experience in referral coordination, marketing, account/client relations (healthcare or veterinary experience advantageous).

Excellent communication, organisation and interpersonal skills to build relationships with veterinary clinics and work collaboratively with marketing and hospital staff.

What you gain

A competitive salary, career growth opportunities, and a supportive team culture where your ideas shape how our community connects.

Flexibility around practice visits and events.

5 days paid volunteer leave annually.

Paid parental leave beyond the government scheme.

Retail, travel & gym discounts.

Staff discounts on clinic products & services for your pets.

We value your well-being and offer employee assistance programs and mental health first aid officers in every clinic.

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