Senior Manager, Implementation and Digital Solutions
3 weeks ago
About the Role:
We are seeking a highly skilled and experienced Manager, Implementation and Digital Products to join our team in Melbourne or Sydney. As a key member of our operational business unit, you will be responsible for leading and coordinating the implementation of local, regional, and global accounts across DSV Australia, New Zealand & Papua New Guinea.
Key Responsibilities:
- Lead the initiation and coordination of customer implementation through the test phase, go live production, and signoff.
- Develop detailed implementation plans based on awarded contract details.
- Assist DSV IT with establishing systems requirements and coordinate systems integration between the customer and DSV where required.
- Develop and document business processes and procedures, including business process flow, reporting, track & trace, and EDI.
- Facilitate the formation and manage cross-functional project teams based on contract requirements.
- Initiate and coordinate training on business process and customer-facing IT applications for DSV operational units, customers, and suppliers.
- Guarantee the establishment of SOPs and ensure that DSV's offices/agents understand the account's requirements/expectations and follow-up with appropriate corrective action when needed.
- Create flowcharts and contact lists that clearly show ownership and escalation paths.
- Identify and support the development of metrics/measurement tools (reports) according to the customer's requirements and DSV's capabilities to measure service level performance.
- Ensure that DSV's offices/agents understand the account's requirements/expectations and follow-up with appropriate corrective action when needed.
- Manage implementation projects based on the DSV Business Implementation methodology for assigned accounts.
- Provide support and assistance with set up of reports for clients.
- Create new accounts when required, set up customer profile (organisation) in CW1.
- Support in the development of solution proposals from sales upon request, including but not limited to defining the related implementation concept of the proposed operational process.
- Support the Operations Director as required.
About You:
We are looking for a candidate with:
- 3+ years' experience in client-facing roles, such as Customer Service and/or Key Account Management.
- 2+ years leadership experience in Team Lead/Supervisor or Management positions.
- 10+ years' (combined) experience in freight forwarding, with proven technical knowledge.
- Proven track record of managing customer-focused projects, such as implementation and process optimization.
- Demonstrated understanding of Procurement, Sales & Relationship Management fundamentals.
- Strong knowledge of End-to-end Supply Chain Management, particularly Air, Ocean, and Road freight logistics.
- Experience with CargoWise One and CRM platforms such as Microsoft Dynamics and Salesforce.
Why DSV?
At DSV, we offer a dynamic and challenging work environment that allows our employees to grow and develop their skills. We are committed to providing our employees with the necessary tools and resources to succeed in their roles and to delivering exceptional customer service to our clients.
-
Mascot, Australia DSV Full timeAbout the Role:We are seeking a highly skilled and experienced Manager, Implementation and Digital Products to join our team in Melbourne or Sydney. As a key member of our operational business unit, you will be responsible for leading and coordinating the implementation of local, regional, and global accounts across DSV Australia, New Zealand & Papua New...
-
Mascot, Australia DSV Full timeAbout the Role: We are seeking a highly skilled and passionate Senior Manager, Digital Transformation and Implementation to join our team in Melbourne or Sydney. This is a senior leadership role within the operational business unit of DSV Oceania. The position is responsible for leading and coordinating the implementation of local, regional, and global...
-
Manager, Implementation and Digital Products
5 months ago
Mascot, Australia DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 81105 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...
-
Mascot, Australia DSV Full timeAbout the Role:We are seeking a skilled and passionate Manager, Implementation and Digital Products to join our team in Melbourne or Sydney.This is a senior leadership role within the operational business unit of DSV Oceania. The position is responsible for leading and coordinating the implementation of local, regional, and global accounts across DSV...
-
Mascot, Australia DSV Full timeTime Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Manager, Implementation and Digital Productst in Melbourne or Sydney. This is a...
-
Implementation and Digital Products Manager
6 days ago
Mascot, Australia DSV Full timeDSV is seeking a skilled Manager, Implementation and Digital Products to lead and coordinate the implementation of local, regional, and global accounts across DSV Oceania. This role is responsible for managing implementation projects, developing detailed implementation plans, and ensuring timely delivery of results.
-
Digital Marketing Manager
4 weeks ago
Mascot, Australia Bluescope Full timeJob Title: Digital Marketing ManagerWe are seeking a highly skilled Digital Marketing Manager to lead our digital marketing efforts and drive business growth. As a key member of our team, you will be responsible for developing and executing digital marketing strategies that align with our business objectives.About the RoleIn this role, you will:Develop and...
-
Digital Marketing Manager
4 weeks ago
Mascot, Australia Bluescope Full timeJob Title: Digital Marketing ManagerWe are seeking a highly skilled Digital Marketing Manager to lead our digital marketing efforts and drive business growth. As a key member of our team, you will be responsible for developing and executing digital marketing strategies that align with our business objectives.About the RoleIn this role, you will:Develop and...
-
Mascot, Australia DSV Full timeJob OverviewWe are seeking an experienced senior manager to lead the implementation of local, regional, and global accounts across DSV Australia, New Zealand & Papua New Guinea.Key ResponsibilitiesLead customer onboarding processes and ensure timely delivery of servicesDevelop and implement detailed project plans to meet customer requirementsCollaborate with...
-
Digital Marketing Manager
1 month ago
Mascot, Australia BlueScope Full timeJob Title: Digital Marketing ManagerBlueScope is a global leader in the steel industry, with a strong presence in 15 countries. We're seeking a highly skilled Digital Marketing Manager to join our team in Australia.About the RoleThis is a 12-month fixed-term contract, covering parental leave. As a Digital Marketing Manager, you'll lead a team of experienced...
-
Digital Marketing Manager
4 weeks ago
Mascot, Australia Bluescope Full timeJob Title: Digital Marketing ManagerBlueScope is a global leader in the steel industry, with a strong presence in 15 countries. We're seeking a highly skilled Digital Marketing Manager to join our team in Australia.About the RoleWe're looking for a talented individual to lead our digital marketing efforts and drive business growth. As a Digital Marketing...
-
Digital Product Manager
2 months ago
Mascot, Australia DSV Full timeAbout the RoleWe are seeking a highly skilled and experienced Manager, Implementation and Digital Products to join our team in Melbourne or Sydney. As a key member of our operational business unit, you will be responsible for leading and coordinating the implementation of local, regional, and global accounts across DSV Australia, New Zealand & Papua New...
-
Digital Product Manager
1 month ago
Mascot, Australia DSV Full timeAbout the RoleWe are seeking a highly skilled and experienced Manager, Implementation and Digital Products to join our team in Melbourne or Sydney. As a key member of our operational business unit, you will be responsible for leading and coordinating the implementation of local, regional, and global accounts across DSV Australia, New Zealand & Papua New...
-
Digital Marketing Manager
4 weeks ago
Mascot, Australia Bluescope Full timeJob DescriptionBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like...
-
Digital Marketing Manager
1 month ago
Mascot, Australia BlueScope Full timeJob DescriptionBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like...
-
National Implementation Specialist
4 days ago
Mascot, Australia DSV Full timeAbout the Role:DSV Air & Sea is seeking a skilled and passionate Administrative Specialist, National Implementation to support and coordinate the implementation of local, regional, and global accounts in Melbourne or Sydney.Your Key Responsibilities:Initiate and coordinate the implementation for assigned accounts through the test phase (trial shipments), go...
-
National Implementation Specialist
3 weeks ago
Mascot, Australia DSV Full timeAbout the Role:DSV Air & Sea is seeking a skilled Administrative Specialist, National Implementation to support and coordinate the implementation of local, regional, and global accounts in Melbourne or Sydney.Key Responsibilities:Initiate and coordinate the implementation for assigned accounts through the test phase, go live production, and ensure all...
-
Digital Product Owner
2 months ago
Mascot, Australia Winc Full time**Date**:3 Sep 2024 **Location**: Mascot, NSW, AU, 2020 **Company**:Winc Australia **ABOUT US**: **Winc **is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our...
-
National Implementation Specialist
23 hours ago
Mascot, Australia DSV Full timeCompany Overview:DSV Air & Sea is a global logistics company that prides itself on delivering exceptional customer service and fostering collaboration in the supply chain.About the Role:We are seeking an experienced Administrative Specialist to join our team in Melbourne or Sydney. The successful candidate will be responsible for supporting and coordinating...
-
Mascot, Australia DSV Full timeAbout the Role:DSV Air & Sea is seeking a skilled Administrative Specialist, National Implementation to support and coordinate the implementation of local, regional, and global accounts. The successful candidate will be responsible for initiating and coordinating the implementation process, liaising with the DSV Commercial Team, and ensuring that DSV's...
