Mortgage Solutions Specialist
1 week ago
We are seeking a skilled Mortgage Solutions Specialist to join our Contact Centre Operations team in Sydney. As a Collections Officer, you will be responsible for providing exceptional customer service and tailored forbearance solutions to our mortgage borrowers.
Key Responsibilities:- Inbound and Outbound Communication: Handle inbound queries from customers while proactively reaching out via outbound calls to those in arrears, offering tailored solutions to help them get back on track.
- Tailored Solutions: Work closely with borrowers to develop and implement forbearance solutions that meet their unique needs.
- Regulatory Compliance: Adhere to all regulatory, risk, and compliance obligations, ensuring that all debt collection activities are conducted within legal and ethical guidelines.
- Proven experience in collections or customer service within a contact centre environment.
- Good understanding of credit and hardship assessment.
- Customer-first mindset, excellent communication and relationship-building abilities.
- Working knowledge of Financial Hardship obligations and the enforcement process in Australia and New Zealand (advantageous).
- A competitive salary ranging between $65,000 - $90,000 per annum, depending on experience.
- Discretionary bonus scheme.
- Eighteen weeks paid leave for new parents.
- Flexibility on parental leave.
- Challenger Day – one extra day off annually.
- Additional support leave (fertility treatment leave, gender affirmation leave).
- Extra superannuation contributions.
- Employee share plan.
Challenger Limited is an ASX-listed investment management firm managing $127 billion in assets. We offer a fast-paced and exciting work environment where people from diverse backgrounds can contribute and succeed.
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Mortgage Solutions Specialist
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Path to Success as a Mortgage Finance Specialist
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