Mortgage Solutions Specialist

1 week ago


Sydney, New South Wales, Australia Challenger Full time
About the Role

We are seeking a skilled Mortgage Solutions Specialist to join our Contact Centre Operations team in Sydney. As a Collections Officer, you will be responsible for providing exceptional customer service and tailored forbearance solutions to our mortgage borrowers.

Key Responsibilities:
  • Inbound and Outbound Communication: Handle inbound queries from customers while proactively reaching out via outbound calls to those in arrears, offering tailored solutions to help them get back on track.
  • Tailored Solutions: Work closely with borrowers to develop and implement forbearance solutions that meet their unique needs.
  • Regulatory Compliance: Adhere to all regulatory, risk, and compliance obligations, ensuring that all debt collection activities are conducted within legal and ethical guidelines.
Requirements:
  • Proven experience in collections or customer service within a contact centre environment.
  • Good understanding of credit and hardship assessment.
  • Customer-first mindset, excellent communication and relationship-building abilities.
  • Working knowledge of Financial Hardship obligations and the enforcement process in Australia and New Zealand (advantageous).
What We Offer:
  • A competitive salary ranging between $65,000 - $90,000 per annum, depending on experience.
  • Discretionary bonus scheme.
  • Eighteen weeks paid leave for new parents.
  • Flexibility on parental leave.
  • Challenger Day – one extra day off annually.
  • Additional support leave (fertility treatment leave, gender affirmation leave).
  • Extra superannuation contributions.
  • Employee share plan.
About Us

Challenger Limited is an ASX-listed investment management firm managing $127 billion in assets. We offer a fast-paced and exciting work environment where people from diverse backgrounds can contribute and succeed.



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