Customer Experience Coordinator

21 hours ago

Adelaide, South Australia beBeeCustomerService Full time $40,000 - $60,000

**About the Role:**

We are seeking a skilled and experienced Customer Service Executive to join our team. As a key member of our operations team, you will be responsible for delivering high-quality customer service by managing vehicle deliveries, facilitating onboarding, resolving inquiries and maintaining excellent vehicle presentation standards.

**Perks & Benefits:**

  • Bonus Incentive Scheme– Additional earning potentials through various streams of bonus incentives.
  • Employee Wellbeing Program– Access to comprehensive 24/7 real-time support through chat or phone as well access to a wellbeing library of resources through Sonder for safety, mental and physical wellbeing.
  • Exclusive Discounts– Access special offers and discounts through platforms like Employment Hero and Flare.
  • Team Celebrations– Monthly team lunches, birthday celebrations, and festive gatherings for major events.
  • Career Development– Ongoing training, mentorship, and opportunities for growth.

**Key Duties & Responsibilities:

  • Deliver vehicles to clients, ensuring timely and efficient service.
  • Provide top-notch customer service by addressing client inquiries, resolving issues, and ensuring satisfaction.
  • Assist with the coordination of vehicle logistics, ensuring smooth and efficient operations.
  • Prepare cars for hire, including thorough detailing of the vehicle's interior and exterior.
  • Assist with the onboarding process for new clients, ensuring they have all the information and support they need.
  • Enjoy the thrill of driving a variety of high-quality vehicles.

**Requirements & Qualifications:

  • Valid driver's license with a clean driving record (Essential).
  • Strong verbal and written communication skills to effectively interact with clients and team members.
  • Ability to work independently, manage your time effectively, and thrive in a team-based environment.
  • Ordinary hours vary between 7:00am-8:00pm Monday-Sunday with 8-hour shifts. Must have capacity to work a 24-hr work week.

**About Us:

At Carbiz, we're proud to be a 5-star employer of choice. We're committed to keeping our customers' lives moving when their car can't, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 8,500 5-star reviews and multiple industry accolades, we've earned a trusted reputation for delivering reliable like-for-like vehicles when they're needed most.

By providing quick and efficient solutions, we help people navigate life's unexpected disruptions, making a meaningful impact on the community we serve.

**Our Values:

  • Love what we do- We are passionate about delivering for our customers, team, and partners every time.
  • Better than yesterday- We grow each day, learning from our experiences.
  • Win with trust- Lead the market by being trusted, reliable, and helpful.
  • Collaborative core- Working smarter together.
  • Valuing people- We respect our people, encourage their development, and reward their performance.

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