Customer Experience Champion

4 days ago

Adelaide, South Australia beBeeCustomerServiceLead Full time $100,000 - $140,000
Job Opportunity:

We are seeking a skilled professional to lead our customer service team in delivering high-quality service and sales support.


This role requires collaboration with cross-functional departments to ensure comprehensive service delivery and winning relationships internally and externally.


The ideal candidate will have experience in related Sales, Customer Service, or Sales Support leadership roles and a sound understanding of Inventory Management principles.


In this position, you will manage and coordinate customer service/sales support team activities, work directly with key stakeholders, and project manage orders and setup products.


You will communicate customer packaging requirements through the RFQ process, coordinate the customer non-conformance process, and identify and action aged stock records.


In addition, you will support new product development enquiry processes, liaise with operations and production teams regarding production dates, and host daily delivery pulse meetings to ensure DIFOT or misses are communicated to customers in a timely manner.


To be successful in this role, you must have good analytical and problem-solving skills, along with strong written, verbal, and presentation skills. Proficient use of the MS Office suite of products is also required.


We offer a dynamic work environment where you can build strong stakeholder relationships and make a positive impact on our business.


Key Responsibilities:
  • Manage and coordinate customer service/sales support team activities
  • Work directly with key stakeholders to deliver superior service and results
  • Project manage orders and setup products
  • Communicate customer packaging requirements through the RFQ process
  • Coordinate the customer non-conformance process
  • Identify and action aged stock records
  • Support new product development enquiry processes
  • Liaise with operations and production teams regarding production dates
  • Host daily delivery pulse meetings

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