Career Opportunity in Customer Advocacy

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $120,000
Customer Support Specialist Role

This is an exceptional opportunity to make a positive impact on customers as they navigate their career journey.

We are seeking a highly motivated and enthusiastic individual who is passionate about customer advocacy and process improvement. As a Customer Support Specialist, you will be responsible for:

  • Providing feedback to internal teams to better meet customer needs
  • Experimenting with new ideas and processes to improve and scale our customer engagement
  • Addressing and resolving queries and problems to ensure positive customer outcomes

The ideal candidate will possess excellent service orientation, problem-solving skills, and verbal communication abilities. If you are a team player eager to learn and grow, we encourage you to apply.

We model an inclusive and fair hiring process to find the perfect fit for our Sales and Customer Success team.

Key responsibilities include:

  • Advocating for customers by providing constructive feedback to internal teams
  • Developing innovative solutions to improve customer engagement and experience
  • Collaborating with the team to resolve customer queries and concerns in a timely manner

Please note that this role involves collaborating with various stakeholders to provide exceptional customer support and drive business growth.

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