Career Builder: Lead Customer Advocacy

1 week ago

Sydney, New South Wales, Australia beBeeAdvocacy Full time $50,000 - $120,000
Customer Advocacy Role

Hatch is a platform that helps people find careers tailored to their needs.

This position involves working with the Sales and Customer Success team to provide customer feedback, maintain trusted relationships, and identify problems to develop logical solutions.

The ideal candidate will have potential for growth, motivation, and ability to learn. Key strengths include resilience, problem-solving, and prioritization skills.

Responsibilities:

  • Customer Feedback: Advocate for customers by providing internal teams with actionable insights on how to meet customer needs.
  • Relationship Building: Foster trusted relationships with key stakeholders to help them achieve their goals, drive revenue growth, and increase usage.
  • Problem Solving: Identify complex issues and develop innovative solutions that address the root causes.

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