Customer Advocacy Program Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeGovernance Full time $100,000 - $110,000

Job Summary:

We are seeking an Advocacy & Governance Specialist to support our advocacy for fair and empathetic outcomes for those we serve across all schemes.

This role will assist with the identification of best practice customer advocacy approaches, maintain enterprise policies, standards, and principles for putting those we serve first, and ensure effective governance and oversight of icare's Complaints Framework.

About the Role:

This is an exciting opportunity to work in a hybrid working environment (three days in the office) and contribute to building a shared sense of direction to deliver fair and empathetic outcomes for those we serve.

You will support a sustainable customer advocacy program that promotes putting those we serve first, including assisting with ongoing engagement with key external stakeholders and supporting ongoing direct contact with those we serve, their feedback, and their representatives.

You will also support advocacy for continuous improvement activities that support better outcomes for those we serve by undertaking monitoring of internal and external activity in relation to customer impacting trends, insights, and industry developments, and contributing to analysis of best practice community and customer-related strategies, policies, and governance.

Key Responsibilities:

  1. Contribute to building a shared sense of direction to deliver fair and empathetic outcomes for those we serve.
  2. Support a sustainable customer advocacy program that promotes putting those we serve first.
  3. Support advocacy for continuous improvement activities that support better outcomes for those we serve.
  4. Maintain effective quality and risk controls.
  5. Contribute to the development of enterprise policies, standards, frameworks, guidelines, and principles through research and stakeholder consultation.

Requirements:

  • Tertiary qualification in law or other relevant discipline.
  • Five years or more of experience working in a relevant discipline.
  • Experience with customer advocacy, strategy, policy development, compliance, regulatory affairs, or equivalent experience acquired in a regulated operating environment.
  • Experience balancing customer outcomes with commercial objectives and regulatory requirements.
  • Strong organisational/time management skills.
  • Demonstrated analytical and problem-solving skills, combined with integrity and high ethical standards.

Culture:

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.

  • Manager Customer Advocacy Team

    2 weeks ago

    Sydney, New South Wales, Australia Qantas Airways Limited Full time

    Lead the daily operation of the Customer Advocacy Team of Customer Advocacy Consultants with a strong emphasis on performance management, senior stakeholder engagement, confidentiality and sensitivity- Drive customer advocacy and exemplify a customer-centric mindset while protecting Qantas' brand, reputation and legal position- Full time permanent position...

  • Customer Advocacy Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $160,000 - $200,000

    Job OverviewThe Customer Advocacy Strategist role is a newly created position responsible for ensuring fair outcomes for toll road users.This strategic leader will require expertise in communication, problem-solving, empathy and conflict resolution to foster satisfaction and service experiences that transform lives of customers, motorists and community.Key...

  • Community Advocacy Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeePolicy Full time $144,266 - $152,903

    About the RoleThe Policy & External Engagement Director is responsible for leading all policy-driven advocacy work across the organisation. This involves working with governments, representatives, stakeholders, and the community to drive change.Develop and lead policy positions grounded in community insight and research.Create issue-based campaigns that are...

  • Director, Customer Advocacy

    2 weeks ago

    Sydney, New South Wales, Australia Transport for NSW Full time

    OverviewDirector, Customer Advocacy role at Transport for NSWOrganisation/Entity: Transport For NSWJob category: Senior ExecutiveJob location: Sydney, NSW, AU, 2020Job reference number: 101084Employment type: Fixed Term Full-TimeSalary range: An attractive remuneration packageRole summary and purpose: NSW Motorways Customer Advocate: Ensuring Fair Outcomes...

  • Director, Customer Advocacy

    2 weeks ago

    Sydney, New South Wales, Australia Transport for NSW Full time

    OverviewDirector, Customer Advocacy role at Transport for NSWOrganisation/Entity: Transport For NSWJob category: Senior ExecutiveJob location: Sydney, NSW, AU, 2020Job reference number: 101084Employment type: Fixed Term Full-TimeSalary range: An attractive remuneration packageRole summary and purpose: NSW Motorways Customer Advocate: Ensuring Fair Outcomes...

  • Customer Advocacy Officer

    2 weeks ago

    Sydney, New South Wales, Australia Hsbc Full time

    Some career choices have more impact than others.We're looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who'll work with courageous integrity every day.As an HSBC employee in Australia, you'll have access to tailored professional development...

  • Chief Customer Advocacy Officer

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $161,400 - $201,000

    Job Title: Chief Customer Advocacy OfficerThe primary responsibility of this leadership role is to create a seamless customer experience and drive exceptional outcomes through the delivery of tailored solutions.This position involves overseeing high-performing teams in customer success, account management, and support to foster loyalty and deliver measurable...

  • Strategic Customer Advocacy Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $180,000 - $250,000

    Job Title: Strategic Customer Advocacy ManagerDescription:We are seeking an experienced professional to join our team as a Strategic Customer Advocacy Manager. In this role, you will be responsible for developing and implementing initiatives to improve customer experiences across Managed Fund Claims.Your Key Responsibilities:Identify and scope customer...

  • Customer Advocacy Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Qantas Full time

    Customer Advocacy ConsultantAbout UsFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two...

  • Patient Advocacy Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCommunications Full time $180,000 - $200,000

    Job OverviewThe Communications and Patient Relations Manager is a pivotal role in ensuring impactful, patient-focused communications programs internally and externally.This position supports brand teams to create, collaborate on, and execute strategic communications initiatives.Main Responsibilities- Develop patient-centric strategies with specific timelines...