
Customer Advocacy Expert
2 weeks ago
About the Role:
We are seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our customer advocacy group, you will be responsible for managing and resolving customer complaints in accordance with our Internal Dispute Resolution (IDR) framework.
Key Responsibilities:
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Customer Advocacy Strategist
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Sydney, New South Wales, Australia beBeeCustomer Full time $160,000 - $200,000Job OverviewThe Customer Advocacy Strategist role is a newly created position responsible for ensuring fair outcomes for toll road users.This strategic leader will require expertise in communication, problem-solving, empathy and conflict resolution to foster satisfaction and service experiences that transform lives of customers, motorists and community.Key...
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Director, Customer Advocacy
2 weeks ago
Sydney, New South Wales, Australia Transport for NSW Full timeOverviewDirector, Customer Advocacy role at Transport for NSWOrganisation/Entity: Transport For NSWJob category: Senior ExecutiveJob location: Sydney, NSW, AU, 2020Job reference number: 101084Employment type: Fixed Term Full-TimeSalary range: An attractive remuneration packageRole summary and purpose: NSW Motorways Customer Advocate: Ensuring Fair Outcomes...
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Director, Customer Advocacy
2 weeks ago
Sydney, New South Wales, Australia Transport for NSW Full timeOverviewDirector, Customer Advocacy role at Transport for NSWOrganisation/Entity: Transport For NSWJob category: Senior ExecutiveJob location: Sydney, NSW, AU, 2020Job reference number: 101084Employment type: Fixed Term Full-TimeSalary range: An attractive remuneration packageRole summary and purpose: NSW Motorways Customer Advocate: Ensuring Fair Outcomes...
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Customer Advocacy Consultant
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Sydney, New South Wales, Australia Qantas Full timeCustomer Advocacy ConsultantAbout UsFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two...
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Customer Advocacy Program Lead
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Sydney, New South Wales, Australia beBeeGovernance Full time $100,000 - $110,000Job Summary:We are seeking an Advocacy & Governance Specialist to support our advocacy for fair and empathetic outcomes for those we serve across all schemes.This role will assist with the identification of best practice customer advocacy approaches, maintain enterprise policies, standards, and principles for putting those we serve first, and ensure...
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Customer Advocacy Officer
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Sydney, New South Wales, Australia Hsbc Full timeSome career choices have more impact than others.We're looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who'll work with courageous integrity every day.As an HSBC employee in Australia, you'll have access to tailored professional development...
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Director, Customer Advocacy
7 days ago
Sydney, New South Wales, Australia Transport For Nsw Full timeOverview NSW Motorways Customer Advocate: Ensuring Fair Outcomes for Toll Road UsersServe as an independent voice for toll road users to ensure their interests are central to the operation, service design, and governance of NSW toll roads.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and...
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Manager Customer Advocacy Team
2 weeks ago
Sydney, New South Wales, Australia Qantas Airways Limited Full timeLead the daily operation of the Customer Advocacy Team of Customer Advocacy Consultants with a strong emphasis on performance management, senior stakeholder engagement, confidentiality and sensitivity- Drive customer advocacy and exemplify a customer-centric mindset while protecting Qantas' brand, reputation and legal position- Full time permanent position...
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Director, Customer Advocacy
2 weeks ago
Sydney, New South Wales, Australia Transport For NSW Full timeOverview NSW Motorways Customer Advocate: Ensuring Fair Outcomes for Toll Road Users Serve as an independent voice for toll road users to ensure their interests are central to the operation, service design, and governance of NSW toll roads.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and...
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Director, Customer Advocacy
2 weeks ago
Sydney, New South Wales, Australia Transport for NSW Full timeOverviewNSW Motorways Customer Advocate: Ensuring Fair Outcomes for Toll Road UsersServe as an independent voice for toll road users to ensure their interests are central to the operation, service design, and governance of NSW toll roads.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand....