Front Office Guest Services Manager

6 days ago


Brisbane, Queensland, Australia beBeeHospitality Full time $75,000 - $108,000
Job Opportunity

We are seeking a dynamic and guest-focused leader to take on the role of Front Office Duty Manager.

Main Responsibilities
  • Lead the Front Office team to deliver exceptional guest service, ensuring seamless experiences and efficient team performance.
  • Manage daily operations such as check-in/check-out, billing, and reporting, while adhering to industry standards.
  • Handle guest enquiries and resolve issues professionally and promptly, maintaining high levels of customer satisfaction.
  • Coordinate with other departments to ensure smooth operations, driving revenue through upselling and loyalty engagement.
  • Train, mentor, and develop the team, fostering a positive and inclusive culture.
  • E nsure compliance with safety, security, and brand standards.
Requirements
  • Prior experience in a hotel Front Office as a Duty Manager is essential.
  • Strong leadership, communication, and problem-solving skills are required.
  • Proficiency in hotel systems is advantageous.
  • A flexible roster, including weekends and evenings, is necessary for this role.
  • A passion for hospitality and delivering outstanding guest experiences is crucial.

Please note: A strong understanding of Opera and Accor systems would be beneficial but not essential. However, being adaptable and able to learn quickly is highly valued.



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