Front Office Guest Services Manager
7 days ago
We are seeking a dynamic and guest-focused leader to take on the role of Front Office Duty Manager.
Main Responsibilities- Lead the Front Office team to deliver exceptional guest service, ensuring seamless experiences and efficient team performance.
- Manage daily operations such as check-in/check-out, billing, and reporting, while adhering to industry standards.
- Handle guest enquiries and resolve issues professionally and promptly, maintaining high levels of customer satisfaction.
- Coordinate with other departments to ensure smooth operations, driving revenue through upselling and loyalty engagement.
- Train, mentor, and develop the team, fostering a positive and inclusive culture.
- E nsure compliance with safety, security, and brand standards.
- Prior experience in a hotel Front Office as a Duty Manager is essential.
- Strong leadership, communication, and problem-solving skills are required.
- Proficiency in hotel systems is advantageous.
- A flexible roster, including weekends and evenings, is necessary for this role.
- A passion for hospitality and delivering outstanding guest experiences is crucial.
Please note: A strong understanding of Opera and Accor systems would be beneficial but not essential. However, being adaptable and able to learn quickly is highly valued.
-
Front Office – Guest Services Agent
2 weeks ago
Brisbane, Queensland, Australia Cosmo Apartment Hotel Full time $60,000 - $80,000 per yearFront Office – Guest Services Agent (Casual)Cosmo Apartment Hotel – Milton, BrisbaneLocated in the heart of Milton, Cosmo Apartment Hotel offers a relaxed, contemporary stay just minutes from Suncorp Stadium, Brisbane's CBD, and some of the city's best restaurants, cafes, and entertainment.We are currently seeking a motivated and hands-on Casual Front...
-
Front Office – Guest Services Agent
2 weeks ago
Brisbane, Queensland, Australia Cosmo Apartment Hotel Full time $104,000 - $130,878 per yearFront Office – Guest Services AgentLocated in the heart of Milton, Cosmo Apartment Hotel offers a relaxed, contemporary stay just minutes from Suncorp Stadium, Brisbane's CBD, and some of the city's best restaurants, cafes, and entertainment.We are currently seeking a motivated and hands-on Casual Front Office Guest Services Agent to join our dynamic...
-
Front Office – Guest Services Agent
7 days ago
Brisbane, Queensland, Australia Cosmo Apartment Hotel Full timeDirect message the job poster from Cosmo Apartment HotelLocated in the heart of Milton,Cosmo Apartment Hoteloffers a relaxed, contemporary stay just minutes from Suncorp Stadium, Brisbane's CBD, and some of the city's best restaurants, cafes, and entertainment.We are currently seeking amotivated and hands-on Casual Front Office Guest Services Agentto join...
-
Front Office – Guest Services Agent
2 weeks ago
Brisbane, Queensland, Australia Cosmo Apartment Hotel Full timeDirect message the job poster from Cosmo Apartment HotelLocated in the heart of Milton,Cosmo Apartment Hotel offers a relaxed, contemporary stay just minutes from Suncorp Stadium, Brisbane's CBD, and some of the city's best restaurants, cafes, and entertainment.We are currently seeking a motivated and hands-on Casual Front Office Guest Services Agent to join...
-
Front Office – Guest Services Agent
2 weeks ago
Brisbane, Queensland, Australia Cosmo Apartment Hotel Full timeDirect message the job poster from Cosmo Apartment HotelLocated in the heart of Milton,Cosmo Apartment Hotel offers a relaxed, contemporary stay just minutes from Suncorp Stadium, Brisbane's CBD, and some of the city's best restaurants, cafes, and entertainment.We are currently seeking a motivated and hands-on Casual Front Office Guest Services Agent to join...
-
Front Office Guest Service Agent
5 days ago
Brisbane, Queensland, Australia Crystalbrook Collection Full timeWork in a 5* hotel in Brisbane's best location at Howard Smith wharves.- Opportunities for fast progression supported by Crystalbrook Campus- Work effectively within a friendly, motivated team**Our vacancy is your opportunity**Reporting to the Front Office Manager, this role supports our day-to-day Front Office operations. From check-in to check-out, you...
-
Front Office Guest Services Professional
1 week ago
Brisbane, Queensland, Australia beBeeHospitality Full time $55,000 - $70,000We are seeking a motivated and hands-on Front Office Guest Services professional to join our team. This is an exciting opportunity for those passionate about delivering exceptional guest experiences.Job DescriptionThe ideal candidate will have a passion for hospitality, a strong focus on delivering memorable guest experiences and a desire to be part of a...
-
Senior Guest Services Manager
5 days ago
Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $90,000Senior Guest Services ManagerWe are seeking a highly skilled and experienced Senior Guest Services Manager to join our Front Office team. The ideal candidate will have a proven track record in delivering exceptional guest experiences and possess excellent leadership skills.The successful candidate will be responsible for leading the Front Office team,...
-
Front Office Manager
1 week ago
Brisbane, Queensland, Australia Sofitel Full time**Company Description**Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to...
-
Front Office Manager
1 week ago
Brisbane, Queensland, Australia Courtyard By Marriott, Brisbane South Bank Full timeAn exciting and unique opportunity has come up for an experienced, hands-on and motivated professional with a passion for service and standards to lead our dedicated Front Office Team as Front Office Manager.CompanyMarriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to...
