Technical Service Expert

1 day ago


Botany Bay, Australia First Focus Full time

**About Us**

First Focus is a leading Managed Service Provider in Australia, known for its exceptional service delivery and strong company culture. With over 270 staff across multiple countries, we are committed to providing the best possible experience for our clients and employees.

We pride ourselves on being a great place to work, with a dynamic culture, clear vision, and strong leadership. We are seeking an exceptional IT professional with a deep understanding of Managed Services and mid-tier client needs.

This role offers the opportunity to work with a talented team and contribute to the growth and success of our organization.

  • Providing remote service desk support to various environments, as a point of escalation and subject matter expert
  • Supporting a combination of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments
  • Delivering support for Azure Intra, Hyper-V, and Citrix cloud infrastructure
  • Performing a wide range of support tasks across multiple technologies
  • Occasional project work to deploy solutions for customers
  • Collaborating with experienced solutions experts to maintain best practice environments

Key Requirements

To succeed in this role, you will need:

  • Advanced knowledge of end-user support and Active Directory
  • Comprehensive understanding of Windows Server, Azure, and Exchange
  • Genuine exposure to technical infrastructure from desktop to firewall, including LAN & WAN networking
  • An understanding of ticketing systems and customer service principles
  • Excellent communication skills, combined with a genuine desire to understand customers' needs and provide effective support

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary package, including salary, training, and flexible arrangements, estimated at **$75,000 - $90,000 per year**, depending on location and experience
  • Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
  • Hybrid working arrangements to balance work and personal life
  • Ongoing training and development opportunities, including up to 10 paid training days per year and support for certifications and qualifications
  • A range of benefits, including regular social events and a great team culture


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