Technical Service Delivery Specialist
4 days ago
We are seeking a highly skilled Technical Service Delivery Specialist to join our team at First Focus, Australia's leading Managed Service Provider. As a valued member of our team, you will be responsible for delivering exceptional service desk support to our clients across various environments.
About Us:
- We are a fast-growing company with over 15 years of consistent growth and a stable, dynamic culture.
- We pride ourselves on being a great place to work, with a clear vision, strong leadership, and a focus on employee development.
- We seek the best clients and people to support them, recognizing the value of different skills and qualifications.
Job Description:
- Provide remote service desk support to a variety of environments, including escalation and SME expertise.
- Support servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
- Deliver support for Azure Intra, Hyper-V, and Citrix cloud infrastructure.
- Perform a wide range of technical support tasks across multiple technologies.
- Participate in project teams to deploy solutions for customers.
- Collaborate with experienced solutions experts to maintain best practice environments.
Requirements:
- Advanced understanding of end-user support and Active Directory.
- Comprehensive knowledge of Windows Server, Azure, and Exchange.
- Genuine exposure to technical infrastructure from desktop to firewall, including LAN & WAN networking.
- An understanding of ticketing systems and customer service principles.
- Excellent communication skills and a genuine desire to understand customers' needs.
Benefits:
- A competitive salary package, including salary, training, and flexible working arrangements, ranging from $65,000 to $80,000 + superannuation.
- All employees have free access to Uprise, including coaching sessions with qualified psychologists or counsellors.
- We offer hybrid working arrangements to support work-life balance.
- 'Never Stop Growing' is deeply ingrained in our culture, with up to 10 paid training days per year and support for certifications and qualifications.
- Ongoing opportunities for personal and professional development through our FastTrack mentor program.
- A MAD (Making a Difference) Council focused on equality, charity, and the environment.
- The option to use a Tesla company car as part of your employment package.
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