Field Service Technician

1 month ago

Botany Bay, Australia MAS National Full time
About Us

Smiths Detection is a global leader in threat detection and screening technologies. Our expertise spans 5 R&D centers, 21 global offices, and 7 manufacturing sites, with 3000 talented minds contributing to our mission. We deliver solutions to protect society from threats and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Our technology and team members make the world a safer place.

Job Description

This is an apprenticeship position within Smiths Detection's field service team, responsible for maintaining and repairing X-ray and trace detection equipment at customer sites. The role requires developing customer-interaction and team-working skills, with the ability to work semi-autonomously and outside of day-time business hours. The individual will assist with troubleshooting, servicing, and repairing equipment, as well as completing preventative maintenance tasks and responding to equipment faults.

Responsibilities
  • Attend weekly TAFE course trainings and complete associated educational tasks and activities
  • Travel to customer sites across metropolitan and regional/remote areas, requiring long-distance driving, air travel, and hotel accommodation
  • Assist with troubleshooting, servicing, and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection's service centers
  • Assist with completing preventative maintenance tasks according to service contracts and schedules
  • Assist with responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
  • Assist with testing components and circuitry of X-ray equipment using a multimeter, computer/laptop, and inbuilt equipment-software
  • Assist with diagnosing the root cause of mechanical, electrical, and electronics-related equipment faults (involving 24 volts or less)
  • Assist with replacing belts, rollers, motors, and other mechanical components within X-ray equipment
  • Assist with replacing and maneuvering X-ray sources (ie. generators) and other heavy parts using lifting aids
  • Assist with inspecting, vacuuming, cleaning, de-greasing, repairing, and replacing internal parts
  • Assist with installing new equipment at customer sites, alongside Smiths Detection's programs and installations teams and various subcontractors and customer-stakeholders
  • Complete field service-related documentation and reports
  • Complete technical, safety, compliance, and other job-related trainings, online and in-person
  • Maintain a clean/tidy work station and work environment
  • Consume spare parts from the warehouse/storage area and promptly update the associated records in the IT software tracking system
  • Join regular internal team meetings and safety briefings
  • Assist with ensuring that tools and testing equipment is maintained and calibrated
  • Act as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers, during the second year – or sooner if competent to do so – and thereafter
  • Other duties as required
The Individual

Skills and Experience-

  • Enrolled in Certificate III in Electrical Fitting or an equivalent course aligned to Smiths Detection Australia's service organisation
  • Learner, Provisional, or Unrestricted driver's license
  • Ability to obtain security clearances
  • No experience required

To find out more about life at Smiths Detection, check out our LinkedIn page and follow our story.

Smiths Detection is an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At Smiths Detection, we believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (www.smithsdetection.com/careers)

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