Corporate Travel Specialist

5 days ago

Sydney, New South Wales, Australia Flight Centre Travel Group Full time
About the Role

Sick of booking point-to-point travel? Use your skills in a new way by becoming a Group Travel Manager at FCM Meetings & Events.

No two days are the same in this exciting MICE travel management role.

Be the master of your own domain - take control of your own projects and pipeline while working in a positive, supportive environment.

About the Opportunity

The Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers. Group Travel Managers must have an ultimate customer-centric mindset and demonstrate solution-based thinking. Effective communication and relationship-building skills are key to ensuring our corporate customers receive an exceptional experience.

Responsibilities

  • Show expertise in corporate travel product knowledge to deliver the best outcome for the customer and FCM M&E.
  • Assist in budgeting and executing professional and accurate business travel arrangements for our corporate accounts, including air, car, hotel, and ground transportation reservations.
  • Follow company procedures, account guidelines, and customer service standards in sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record-keeping, and administrative entry.
  • Be an excellent communicator and maintain a high level of professionalism.
  • Have excellent time management skills and the ability to multitask to meet deadlines.
  • Have excellent project management skills.
  • Show adaptability to changing work environments and stakeholder requirements.
  • Work as a team member or individual to complete all related project functions related to servicing the client.
  • Maintain favorable working relationships with key internal and external stakeholders.
  • Demonstrate a proactive approach in providing solutions to complex logistical challenges.
  • Expertise in fares and complex itineraries, with amazing attention to detail and a passion for customer service.

Requirements

  • GDS: SABRE - essential.
  • Microsoft Office skills - specifically Excel - essential.
  • Major airline group booking platforms - experience preferred.
  • Event Management Technology - Events Air/Cvent experience preferred.
  • Previous Group Travel/MICE experience (3 Years) preferable.
  • Previous experience in customer-facing roles.

What We Offer

  • Generous remuneration structure with base salary + uncapped incentive + Super (OTE 90 – 110K + super).
  • Excellent career progression pathway within the travel & events team.
  • Travel discounts, in-house financial and health services.
  • Ongoing training and professional development.
  • Fun and inclusive work environment.
  • Global career opportunities in a network of brands and businesses.

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