Corporate Travel Specialist

3 weeks ago

Sydney, New South Wales, Australia Flight Centre Travel Group Full time
Role Overview

As a Group Travel Manager at FCM Meetings & Events, you will be responsible for delivering exceptional customer experiences by providing tailored solutions to corporate clients. Your expertise in corporate travel product knowledge will enable you to deliver the best outcomes for our clients and our business.

Key Responsibilities
  • Assist in budgeting and executing professional and accurate business travel arrangements for corporate accounts, including air, car, hotel, and ground transportation reservations.
  • Follow company procedures, account guidelines, and customer service standards in sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping, and admin entry.
  • Develop and maintain strong relationships with internal and external stakeholders to ensure seamless execution of MICE projects.
  • Stay up-to-date with industry trends and developments to provide expert advice and solutions to clients.

Requirements
  • 3 years of experience in group travel or MICE management.
  • Proficiency in GDS systems, specifically Sabre, and Microsoft Office, particularly Excel.
  • Experience with major airline group booking platforms and event management technology, such as Events Air/Cvent, is preferred.
  • Excellent communication and project management skills, with the ability to multitask and meet deadlines.
  • A proactive approach to problem-solving and a passion for delivering exceptional customer service.

What We Offer
  • A competitive remuneration structure with a base salary, uncapped incentive, and superannuation.
  • Ongoing training and professional development opportunities.
  • Travel discounts, in-house financial and health services, and a fun and inclusive work environment.
  • Global career opportunities within the Flight Centre Travel Group.

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