
Operational Support Professional
2 weeks ago
The role of Operational Support Officer (OSO) is a crucial part of our organization's success. The OSO will provide professional guidance and subject matter expertise to internal teams, facilitating in-house training and process enhancement.
Key responsibilities include:
- Providing expert guidance to internal teams
- Facilitating in-house training and process improvement initiatives
- Assisting team members with complex cases
- Managing customer complaints and achieving effective resolution
- Oversight and management of stakeholder relationships
- Supervising daily operations of internal teams
Role Location: Brisbane QLD
Role Type: Permanent, Full-time
As an OSO, you will:
- Understand our organization's risk profile and its impact on internal teams
- Assist in developing processes to implement best practices
- Provide exceptional customer service and handle complaints professionally
- Proactively identify opportunities for process improvements
- Build and maintain relationships with key stakeholders
- Utilize reporting to identify trends and development needs
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