Operational Support Professional

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomerSupport Full time $98,765 - $123,456
About the Operational Support Officer Role

The role of Operational Support Officer (OSO) is a crucial part of our organization's success. The OSO will provide professional guidance and subject matter expertise to internal teams, facilitating in-house training and process enhancement.

Key responsibilities include:

  • Providing expert guidance to internal teams
  • Facilitating in-house training and process improvement initiatives
  • Assisting team members with complex cases
  • Managing customer complaints and achieving effective resolution
  • Oversight and management of stakeholder relationships
  • Supervising daily operations of internal teams

Role Location: Brisbane QLD
Role Type: Permanent, Full-time

Your Day as an OSO

As an OSO, you will:

  • Understand our organization's risk profile and its impact on internal teams
  • Assist in developing processes to implement best practices
  • Provide exceptional customer service and handle complaints professionally
  • Proactively identify opportunities for process improvements
  • Build and maintain relationships with key stakeholders
  • Utilize reporting to identify trends and development needs

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