Online Department Customer Experience Leader

4 days ago


Northam, Australia beBeeCustomerExperience Full time $90,000 - $120,000

Become a leader in customer experience and team management as an Online Department Manager at Coles. With your strong leadership skills and retail knowledge, you will be responsible for the day-to-day running of our online department.

About the role:

You will have full accountability for the online department, including sales targets, cost control, and rostering needs. Your main focus will be to ensure a seamless customer experience through effective team management, visual merchandising, and stock management standards.

Key responsibilities:

  • Lead a team of Personal Shoppers to select and pack online orders
  • Ensure efficient order picking and packing processes
  • Maintain high levels of customer satisfaction through excellent communication and problem-solving skills
  • Contribute to a positive and inclusive team culture

About you:

To succeed in this role, you will need:

  • Leadership experience with a proven track record of coaching and developing teams
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Familiarity with visual merchandising and stock management principles

What we offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to make a real difference in customers' lives

About us:

We are a leading retailer committed to providing exceptional customer service and delivering quality products to our customers. We value diversity and inclusion in the workplace and are an equal opportunities employer.



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