Customer Service Representative

3 weeks ago


East Brisbane, Queensland, Australia Abbott Full time

Customer Service Representative Opportunity

Abbott is seeking a skilled Customer Service Representative to join our Rapid Diagnostics division in Brisbane. As a key member of our team, you will be responsible for delivering exceptional customer service, processing orders, and resolving customer inquiries.

Key Responsibilities:

Technical/Operational:

  • Process customer orders in QAD for domestic and international customers
  • Proactively communicate with customers regarding order status, backorders, and product issues
  • Respond to customer inquiries, quotes, and product returns
  • Analyze and resolve escalated customer issues
  • Process credits and liaise with logistics companies
  • Maintain customer standing orders and assist with inventory control

Internal Systems and Processes:

  • Follow standard operating procedures and adhere to Human Resources policies

Customers:

  • Provide outstanding assistance and advice to external and internal customers
  • Develop and build relationships with customers and other stakeholders

Qualifications and Experience:

  • Experience in order processing and customer service
  • Experience with export orders and documentation

What We Offer:

  • Discounted shares program
  • Wellness programs
  • Professional and personal development opportunities

About Abbott:

Abbott is a global healthcare leader committed to building a diverse workforce. We value diversity across gender, age, culture, disability, and lifestyle. To be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions.



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