Customer Service Representative

2 weeks ago

East Brisbane, Queensland, Australia Abbott Full time

Customer Service Representative Opportunity

Abbott is seeking a skilled Customer Service Representative to join our Rapid Diagnostics division in Brisbane. As a key member of our team, you will be responsible for delivering exceptional customer service, processing orders, and resolving customer inquiries.

Key Responsibilities:

  • Process customer orders in QAD for domestic and international customers
  • Proactively communicate with customers regarding order status, backorders, and product issues
  • Analyse and resolve escalated customer issues
  • Process credits and liaise with logistics companies
  • Maintain customer standing orders and assist the commercial team with stock and customer data
  • Identify and implement improvements in customer service processes

Internal Systems and Processes:

  • Follow all SOP's, work instructions, and forms for the role
  • Knowledge of and adherence to Human Resources Policies & Procedures

Customers:

  • Provide outstanding assistance and advice to external and internal customers
  • Develop and build relationships with customers, warehouse team, and other areas of Abbott

Qualifications and Experience:

  • Experience in Order Processing
  • Experience in a Customer Service/Customer facing Role
  • Experience with export orders & documentation and familiarity with healthcare terminology and products is desirable

What We Offer:

  • Discounted Shares program
  • Wellness Programs
  • Professional and Personal development opportunities
  • Being part of an organisation reputed to be a World's Top Employer recognised for our workplace culture that values healthy living, diversity, and equal opportunity

About Abbott:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability, and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions, for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us, or referring candidates to this role.

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