Senior E-Commerce Operations Manager

4 weeks ago


Melbourne, Victoria, Australia Kuwaii Full time
About Us

Kuwaii is a sustainable fashion brand established in 2008 by designer Kristy Barber. We're known for creating beautiful, intelligently designed clothing and footwear for women.

Made in Australia, our products are meticulously designed to last and be cherished.

Key Responsibilities
  • Manage all aspects of our online store, aiming to improve the customer experience and grow sales.
  • Oversee order documentation, returns, and refunds.
  • Upload product information and assets for new product launches.
  • Ensure product data accuracy across our site.
  • Present products visually across prime site locations based on customer insights and data.
Customer Experience

As the Customer Experience Co-ordinator, you'll manage our online customer service, improving customer satisfaction and retention.

  • Provide exceptional customer service and resolve customer problems or complaints.
  • Ensure consistent customer experience.
  • Foster positive relationships with our clients.
Requirements
  • 2 years of experience in a similar e-commerce role or other online platform.
  • Knowledge of woo-commerce or other online platform.
  • Fashion, marketing, or e-commerce tertiary qualification is an advantage.
  • Strong organisational and time management skills.
  • Motivated, energetic, and determined to succeed.
  • Strong customer management skills.
About the Role

This is a permanent part-time role of 34 hours per week, designed for work-life balance. You'll work collaboratively with our all-female team in a supportive environment.

We're looking for someone who understands sustainable brands, appreciates local manufacture, and has a passion for slow fashion.



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