E-Commerce Excellence Specialist
5 days ago
About Us :
Kuwaii – Proudly made in Melbourne
Established in 2008 by designer Kristy Barber, Kuwaii is esteemed for crafting beautiful, intelligently designed clothing and footwear for women. As an alternative to mass-produced fashion, Kuwaii's commitment to local manufacture and sustainability sets it apart.
Refined, detailed, and romantic, our designs find harmony in modern shapes, clean lines, and impeccable tailoring. Our three immaculate, light-filled Kuwaii stores can be found in Brunswick, Fitzroy, and the Melbourne Cathedral Arcade, within the iconic Nicholas Building.
About You :
- A minimum of two years of experience in a similar role or e-commerce environment.
- Proficiency in woocommerce or other online platforms.
- A Fashion, Marketing, or E-commerce tertiary qualification is highly advantageous.
- Mid-high level computer skills.
Job Summary :
We are seeking an exceptional Senior E-Commerce & Customer Experience Coordinator to join our team. This permanent part-time role involves managing the day-to-day operations of our online store, with a focus on continually improving customer satisfaction and driving sales growth.
Your key responsibilities will include:
- Ensuring seamless order fulfillment and processing.
- Managing returns and refunds efficiently.
- Coordinating product launches, including uploading product information and assets.
- Maintaining accurate product data across our website.
- Developing visually appealing product presentations based on customer insights.
- Preparing and analyzing budgets and sales reports.
- Providing exceptional customer service and resolving issues promptly.
- Managing online inventory and following marketing calendars.
- Collaborating on social media strategies and digital advertising.
We strive to create a positive work environment that fosters growth and development. If you are a motivated individual with excellent organizational skills and a passion for delivering exceptional customer experiences, we encourage you to apply.
Career Benefits :
We offer generous discounts on Kuwaii stock, early access to sample sales, and opportunities for career mentorship from our experienced management team. Enjoy a dynamic work-life balance and contribute to the success of a unique and sustainable brand.
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