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Facilities Support Specialist

2 weeks ago

Brisbane, Queensland, Australia Downer Full time

Facility users and clients at the Royal Adelaide Hospital require dedicated support from a skilled Helpdesk Operator. This Full-time vacancy at Downer presents an opportunity for an individual to thrive in a dynamic environment.

About You
  • Demonstrated ability to deliver exceptional customer service in fast-paced settings, such as contact centres, retail, or hospitality.
  • Effective communication skills, enabling you to interact seamlessly with both technical and non-technical individuals.
  • Capacity to work under pressure, manage multiple tasks, and adapt to changing needs in a dynamic environment.

Key Responsibilities:

  • Handle service requests, respond to enquiries, and follow up on issues to ensure customer satisfaction.
  • Collaborate with other departments to log and track service requests, resolving issues efficiently.
  • Provide technical assistance with audiovisual and video conferencing equipment, guiding users as necessary.
  • Maintain adherence to performance benchmarks, including call handling times and service delivery targets.

About Us

As a leader in integrated services, Downer serves Australia and New Zealand with trusted relationships and world-leading insight. Our Facilities & Asset Services business provides comprehensive facilities management and asset lifecycle support services for critical infrastructure.

We cater to diverse sectors, including health, education, government, future energy, power generation, oil and gas, and industry, optimizing the efficiency and whole-of-life costs of our customers' assets and facilities.

We facilitate operations at The Royal Adelaide Hospital, supporting the well-being of patients and staff through efficient facilities management.