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Customer Service Representative

1 month ago

Canberra, ACT, Australia HOBAN Recruitment Full time
Job Summary

We are seeking a dedicated and customer-focused individual to join our team as a Visitor Services Officer at a prestigious memorial site in Canberra. As a key member of our team, you will be responsible for delivering exceptional visitor experiences, providing accurate information, and contributing to the preservation of our nation's legacy.

About the Role
  • Engage with visitors in a warm and professional manner, ensuring a memorable experience.
  • Provide insightful information on exhibitions, tours, and activities, showcasing your knowledge and passion for the site.
  • Develop and deliver engaging public programs that enhance visitor understanding and appreciation.
  • Contribute to the solemnity of the daily Last Post Ceremony, demonstrating respect and sensitivity.
  • Maintain gallery security while upholding the Memorial's ethos and values.
Requirements
  • Exceptional interpersonal skills, with a strong commitment to customer service.
  • Able to deal with diverse visitors in a professional and friendly manner, displaying empathy and self-awareness.
  • Demonstrate high presentation and communication skills, with the ability to navigate sensitive situations.
  • Showcase resilience and initiative in problem-solving, prioritizing visitor needs and satisfaction.
  • Australian citizenship is required, and a National Police Check will be necessary for this role.
What We Offer
  • A competitive hourly rate of $40.73 (including casual loading) during training and $41.60 (including casual loading) after completion, plus 11.5% superannuation.
  • Penalty rates apply for hours worked on Sundays or Public Holidays.
  • The opportunity to work in a meaningful role that contributes to preserving our nation's legacy.
About Us

HOBAN Recruitment is an equal opportunities employer, committed to diversity and inclusion. We encourage applications from people with disability, diverse cultural and linguistic backgrounds, all genders, LGBTI individuals, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments to the recruitment process for individuals with disability.