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Hitachi Mining Technical Support Specialist
1 month ago
Hitachi Construction Machinery Australia is a leading manufacturer of construction and mining equipment, renowned for its trusted and reliable earthmoving machinery.
We are committed to providing industry-leading after-sales service and solutions, with a dedicated team of talented professionals who drive our success.
About the OpportunityWe have an exciting opportunity for a Customer Support Representative - Mining to join our Mackay team, primarily servicing the needs of our mining customers.
You will be the first point of contact for our company and the integral link for supporting our valued customers, providing holistic OEM customer and technical support.
Key Responsibilities:- Provide proactive awareness and total commitment to Hitachi's number one priority – safety, exercising a high standard of precaution and duty of care.
- Offer trusted technical advice on electrical, hydraulic, and mechanical components for Hitachi's large off-highway truck and hydraulic mining excavator range.
- Assist with planning and execution of major maintenance events by liaising with relevant site representatives, working collaboratively with the Service and Parts departments.
- Attend customer site meetings as required to resolve technical issues.
- Minimum mechanical or electrical trade qualifications.
- Excellent communication and self-organization skills, with the ability to plan and prepare relevant documentation.
A competitive salary package, including Super & Company Biannual Bonuses, along with a fully maintained company vehicle, personal laptop, and work mobile.
Exclusive staff discounts on Medibank Health Cover and other in-house products and services, end-to-end training, and opportunities for personal development within a world-class dynamic company.
A supportive management team that values your input in finding new and innovative ways of achieving success, making you a key member and driving force in leading OEM, ensuring everyone is happy and safe at work.
