Service Delivery Specialist

2 days ago

Newcastle, New South Wales, Australia beBeeClientFocus Full time $60,000 - $90,000

Job Title: Service Delivery Officer

We are seeking passionate and client-focused individuals to join our Frontline Operations group in a variety of roles.

Key Responsibilities:
  • Assist clients through various channels to help them meet their taxation, superannuation, and registration obligations.
  • Provide tailored advice aligned with current legislation, policy, and procedures.
  • Engage in meaningful conversations to support and facilitate clients' payment, lodgment, and registration outcomes.
  • Navigate challenging interactions with empathy and professionalism.
  • Work in a contact centre environment providing high-quality service to clients.
  • Deliver solutions that shape client behaviour and encourage ongoing participation in the taxation and superannuation systems.
  • Maintain positive client relationships while making informed decisions to resolve enquiries.
  • Maintain records by accurately recording client information and applying relevant policy and procedures.
Work Environment:

Join a team working alongside colleagues to share knowledge and collaboratively resolve issues.

Diversity and Inclusion:

The Australian Taxation Office is committed to inclusive recruitment practices and encourages applications from diverse backgrounds.

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