Expert Service Delivery Specialist

7 days ago

Newcastle, New South Wales, Australia beBeeService Full time $90,000 - $110,000
Job Opportunity: Service Delivery Expert

We are seeking a skilled Service Delivery Analyst to join our team. In this role, you will support the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic reporting.

  • Monitor financial performance across the Delivery team, ensuring budgets, procurement, and reporting are effectively managed and aligned with strategic priorities.
  • Support service delivery operations by maintaining dashboards, monitoring KPIs, and delivering meaningful insights to inform decision-making.
  • Partner with delivery teams to ensure alignment with the service catalogue and strategic objectives, and source accurate information to support reporting.

This is a full-time position located at our campus.

Requirements
  • Strong financial acumen with experience in budgeting, forecasting, and producing meaningful reports that support high-level decision-making.
  • Excellent stakeholder engagement skills, with the ability to build relationships, negotiate effectively, and source critical information.
  • A proactive mindset with the ability to think strategically while managing multiple priorities and stakeholders.
  • Experience supporting IT Program, Project and Service Delivery in a complex environment.
  • Experience working with TechOne and Project Management tools such as ServiceNOW PPM, Jira and Confluence is highly regarded.
Benefits

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

  • Competitive salary commensurate with experience and qualifications.
  • 17% super and salary packaging.
  • Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
  • Discounts on private health insurance, gym memberships, software, travel and more.
  • A range of support and wellbeing programs.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.

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