Client Experience Strategist

1 week ago

Sydney, New South Wales, Australia beBeeTransformation Full time

Job Title: Client Experience Strategist

Description

We are seeking a skilled Business Transformation Manager to lead our efforts in designing, implementing, and streamlining a seamless client journey. This role will collaborate closely with the Clinical Quality Team and cross-functional leaders to leverage data insights and drive change initiatives that deliver measurable improvements in client experience, satisfaction, loyalty, and retention.

Responsibilities:
  • Develop strategic plans to enhance client experience through process mapping, analysis, and redesign.
  • Lead stakeholder engagement and communication efforts to ensure successful adoption of new processes.
  • Collaborate with cross-functional teams to identify inefficiencies and implement measurable process improvements.
  • Analyze data insights to inform business decisions and drive growth.
Requirements
  • 5-10 years of progressive experience in business transformation, change management, or management consulting.
  • Proven track record of leading business transformation initiatives across functions with measurable ROI.
  • Experience developing and executing change management to drive adoption of new processes.
  • Strong understanding of change management frameworks and data analytics tools.
  • Ability to lead through influence without direct authority and work autonomously while collaborating effectively with others.
Desired Skills and Qualifications
  • Excellent analytical and problem-solving skills.
  • Strong communication, presentation, and interpersonal skills.
  • Expertise in strategic planning and process optimization.
  • Proficiency in Microsoft Project, Power BI, Excel, or other relevant project and analytics tools.
  • High emotional intelligence with the ability to work across all levels of a business.
Benefits
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
Others
  • The ideal candidate will possess a university degree in business, finance, management, or a related field.
  • A Master's degree (MBA) is preferred.
  • Process improvement certification is highly desired (Lean, Agile, Kaizen, Six Sigma).

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