Car Rental Operations Manager
1 month ago
We are seeking a highly skilled and experienced Duty Manager to lead our team and locations to new heights, while delivering exceptional experiences to our valued customers.
As a key member of our operations team, you will be responsible for overseeing all activities at our rental location, ensuring seamless operations, and maximizing profitability while maintaining the highest level of service.
Key Responsibilities- Lead, manage, and coach staff to foster a harmonious team environment
- Ensure vehicles for rent meet company standards for cleanliness, mechanical/body condition, and roadworthiness
- Ensure returned vehicles are checked for body damage and report where necessary
- Ensure fuel deliveries are handled in accordance with company procedures and relevant health and safety procedures and legislation
- Participate in the interview and selection process for new staff
- Be flexible to work a seven-day rotating roster
- Prepare staff rosters and process weekly payroll data
- Prepare daily and weekly reports
- Have a working knowledge of workplace health and safety legislation and promote a safe work environment at all times
- Salary + bonus + use of fleet vehicle
- Wellbeing programme including life insurance + discounted health insurance + superannuation options
- Access to Perkbox – discounts and offers with hundreds of retailers and big brands
- Employee discounts on car rental across Avis Budget Group
- Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
- Previous experience in a supervisory or leadership role with the ability to lead and effectively manage and coach employees
- Customer service focus and experience within a service or similar environment
- Strong sense of duty and responsibility
- Excellent communication skills
- Confident with Microsoft Office – Excel, Word, Outlook
- Initiative, confident problem-solving, and decision-making skills
- Full driver's licence
- An understanding of Equal Employment Opportunity and Occupational Health and Safety
At Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. At Avis Budget Group, we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain.
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