Perth Airport Operations Manager

7 days ago


Perth Airport, Australia The NRMA Full time
About the Role

We are seeking a highly skilled Duty Manager to join our team at Perth Airport.

Company Overview

The NRMA is a leading provider of car rental and travel services in Australia. Our company values diversity and welcomes people from all walks of life.

Salary and Benefits

The successful candidate will receive a competitive salary package, including motor vehicle, phone, and laptop. In addition, you will enjoy travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.

Job Description

As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. Your key responsibilities will include:

  • People and performance management, including daily mentoring and coaching for the frontline team to maximise and drive sales
  • Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns
  • Achieving targets and KPIs, and delivering high audit and compliance standards for the business
  • Reporting and daily fleet management
  • Opening and closing rental agreements
  • Selling additional over-the-counter rental products
  • Managing reservations
  • Speaking with customers face-to-face and over the phone
Required Skills and Qualifications

To be successful in this role, you will need:

  • Flexibility to work on a rotating shift roster during location trading hours, Monday to Sunday, including school holidays, weekends, and public holidays
  • Demonstrated ability to lead a high-performing team in a fast-paced environment
  • Exceptional customer service skills and/or experience
  • Enthusiastic and driven individual who strives to exceed targets
  • Excellent verbal and written communication and conflict resolution skills
  • Strong attention to detail with a good work ethic
  • Current unrestricted Provisional or Full Driver's Licence
  • Full working rights in Australia
Benefits

In addition to your salary and benefits package, you will also enjoy:

  • Competitive salary package including motor vehicle, phone, and laptop
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more
  • Discounts on all NRMA insurance products including car, home, and travel
  • Uniform and staff car parking provided


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