Perth Airport Operations Manager
7 days ago
We are seeking a highly skilled Duty Manager to join our team at Perth Airport.
Company OverviewThe NRMA is a leading provider of car rental and travel services in Australia. Our company values diversity and welcomes people from all walks of life.
Salary and BenefitsThe successful candidate will receive a competitive salary package, including motor vehicle, phone, and laptop. In addition, you will enjoy travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
Job DescriptionAs a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. Your key responsibilities will include:
- People and performance management, including daily mentoring and coaching for the frontline team to maximise and drive sales
- Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns
- Achieving targets and KPIs, and delivering high audit and compliance standards for the business
- Reporting and daily fleet management
- Opening and closing rental agreements
- Selling additional over-the-counter rental products
- Managing reservations
- Speaking with customers face-to-face and over the phone
To be successful in this role, you will need:
- Flexibility to work on a rotating shift roster during location trading hours, Monday to Sunday, including school holidays, weekends, and public holidays
- Demonstrated ability to lead a high-performing team in a fast-paced environment
- Exceptional customer service skills and/or experience
- Enthusiastic and driven individual who strives to exceed targets
- Excellent verbal and written communication and conflict resolution skills
- Strong attention to detail with a good work ethic
- Current unrestricted Provisional or Full Driver's Licence
- Full working rights in Australia
In addition to your salary and benefits package, you will also enjoy:
- Competitive salary package including motor vehicle, phone, and laptop
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more
- Discounts on all NRMA insurance products including car, home, and travel
- Uniform and staff car parking provided
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