Chief Commercial Strategist

3 days ago

North Lakes, Queensland, Australia beBeeCommercial Full time $100,000 - $150,000

As a key commercial player, you will be responsible for developing and implementing effective commercial strategies to optimize customer and commercial costs within the home claims business.

Key Responsibilities
  • You will identify and capitalize on market and internal opportunities to create a competitive advantage.
  • Develop new and redefine existing commercial relationships to right-size the growing scale of our network of repairers, aligning behaviors and culture to our core service proposition for a seamless customer journey.
  • Develop new capabilities and programs that create a true, cost-effective repair service platform and utilize investment in technologies.
  • Ensure compliance with policies and challenge risk management to meet commercial, regulatory, legislative, and business environments.
  • In consultation with stakeholders, create, develop, and implement supplier management and assessing strategies meeting company objectives.
  • Oversee department performance, ensuring alignment between cost control methodologies and customer service/brand reputation outcomes.
  • Develop systems and tools to monitor and manage contract deliverables, service levels, and commercial outcomes.
  • Develop strategic sourcing or supply process improvement projects within category management.
Requirements
  • Home Claims and/or significant Home Insurance Industry experience.
  • Demonstrated best practice strategic procurement, including centralization of commercial strategies and achievement of significant cost savings within the insurance sector.
  • An exceptional understanding of financial levers and high-degree commercial acumen.
  • Track record of success driving performance through accountability for results and performance culture.
  • Track record of exploiting technology to solve customer and operational challenges in large enterprise environments.
  • Demonstrated success implementing and delivering on operational efficiency/business process enhancement initiatives while maintaining an engaged, committed organizational culture.
  • Demonstrated ability to negotiate business outcomes combined with superior communication skills.

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