Claims Consultant
2 weeks ago
KPMG's Insurance Claims and Workplace Health practice is seeking experienced professionals to join our team as Claims Consultants. As a key member of our team, you will play a crucial role in helping insurers, schemes, and employers deliver better claims outcomes and customer experiences for injured individuals.
We help personal injury insurers and schemes, life insurers, general insurers, self-insurers, and employers navigate complex business issues, drive change, and implement solutions that enhance performance.
Your Opportunity
In this critical role, you will be instrumental in performing high-volume Claim Reviews across a three to six month timeline. Our program of work is integral to improving outcomes on personal injury claims.
We are seeking suitable qualified applicants for a potential 12 to 24 month max-term contract, where you will undertake claims management activities to achieve outcomes for the insurer and injured Victorians.
Key Responsibilities
- Supporting a variety of exciting and dynamic engagements as a Claims Consultant.
- Completing claim reviews to achieve client outcomes, applying principles of liability and claim management.
- Providing commentary on claims management to date that influences claims performance and customer experience.
- Delivering a high level of customer service within relevant service charters.
- Liaising with relevant stakeholders to ensure appropriate treatment and services are being provided on claims.
- Utilizing a claims management system to effectively store information.
Requirements
- Proven expertise in personal injury claims management.
- In-depth knowledge of the Victorian workers compensation legislation and regulations or Victorian transport accident legislation.
- Demonstrated skills in achieving outcomes in a claims management environment.
- Exceptional customer service abilities, with a focus on improving customer experiences.
- Familiarity with conducting claim reviews for a variety of claim cohorts.
Qualifications
- A relevant tertiary qualification in a related discipline, such as allied health, mental health, or occupational rehabilitation is desirable but not required.
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