Customer Experience Professional

6 days ago

Perth, Western Australia beBeeExperience Full time $91,275 - $124,974

Job Title: Experience Manager

Are you a customer service expert with a passion for creating exceptional experiences? Do you have a knack for understanding tenant needs and shaping strategies to meet them?

This is an exciting opportunity to join our team in Perth, Western Australia. As an Experience Manager, you will be responsible for ensuring a market-leading tenant experience throughout all amenities, services, and digital interactions.

The Opportunity:

  • Develop and execute placemaking, leasing, and tenant retention strategies that align with customer experience principles.
  • Create communications strategies to support key events, ensure all communication channels align with brand guidelines, and communicate operational news and updates effectively.
  • Develop and manage the calendar of precinct events and activations, ensuring risk assessments are complete.
  • Create content to ensure effective communication of PM, FM, and Customer Experience related news.
  • Develop and implement leasing marketing initiatives to achieve occupancy targets and support property strategic goals.

About You:

  • Tertiary qualification in a relevant field.
  • Minimum 5 years experience in marketing or customer experience management, with understanding of the property industry (commercial and retail).
  • Proficiency in communications and marketing strategies, systems, and platforms.
  • Superior organisational skills and ability to manage multiple projects.
  • Proficient in stakeholder management and ability to manage external contractors to meet deadlines.
  • Exceptional written and verbal communication skills, capable of addressing various audiences.

What We Offer:

  • Flexibility and freedom to show initiative to do your best work.
  • Diverse opportunities for professional and career development.
  • Invested in the development & unique needs of our diverse employees & strive to create an inclusive environment.
  • A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, competitive leave offerings, and paid volunteer days.

Why Choose Us?

We welcome and encourage First Nations People to apply.

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