Customer Experience Professional

5 days ago

Perth, Western Australia beBeeCustomer Full time $90,000 - $120,000

Empowering Educators. We're looking for a passionate and experienced professional to join our Customer Success team. In this role, you'll work closely with a portfolio of schools across Australia to help them unlock the full potential of their subscription.

Key Responsibilities
  • Build strong relationships with teachers, Heads of Department, Business Managers, and Senior Leadership teams
  • Deliver engaging training sessions tailored to school needs
  • Regularly engage with your assigned portfolio of schools to ensure they are achieving their goals with our platform
  • Monitor health metrics and proactively implement strategies to reduce churn and drive retention
  • Identify and support opportunities for expansion and growth in partnership with Account Managers
  • Keep accurate CRM records, enrol classes promptly, and maintain strong data hygiene
  • Represent us at conferences, networking events, and professional associations - occasional overnight travel may be required
  • Share customer insights with internal teams to inform product and strategy improvements
About You
  • Experienced Customer Success Manager within the B2B industry
  • Teaching experience in either primary or secondary education is desirable
  • Confidence in presenting to groups and delivering professional learning, both online and in person
  • Experience using an online learning platform is highly desirable
  • Strong coaching and training skills, with the ability to help teachers unlock new ways of working
  • Excellent communication skills, whether by phone, email, or face-to-face
  • Proven ability to build and maintain positive relationships with a range of stakeholders
  • Proactive problem-solving skills, adaptability, and a solutions-focused approach
What We Offer
  • Employee Equity Bonus Plan: Be part of our success with equity bonuses that foster ownership and shared growth
  • Christmas Shutdown Leave: Enjoy a full company shutdown during the week of Christmas, with extra paid leave to bridge any non-public holidays
  • Volunteer Day: All employees receive one paid day per year to volunteer and give back to their communities
  • Purchase Extra Leave: Opt-in to buy an extra week of annual leave, with payments spread across the year
  • Work From Anywhere: Work up to 90 days per year from a different state or country
  • Wellness Bonus: Receive a pre-tax end-of-year bonus to support your health and wellbeing
  • Home Set-Up Support: Remote and hybrid workers may be eligible for support to set up a productive and comfortable home workspace
  • Parental Leave Support: We support growing families with enhanced pension contributions to support their financial wellbeing
  • Employee Assistance Program: Access confidential support for mental health, safety, and medical needs, available globally and fully funded
  • Learning & Development: Access engaging internal workshops, performance reviews, and ongoing development discussions
  • Tenure Recognition: Celebrate your milestones with bonus leave and cash rewards
  • Referral Bonus: Recommend great people and earn a pre-tax bonus when your referral joins and passes their trial period
  • EV Novated Leasing: Lease an electric vehicle through a tax-efficient salary packaging program
  • EP Support Groups: Diverse committees for various interests

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