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Learning and Development Specialist
2 months ago
We are seeking a highly skilled and experienced Learning Specialist to join our BOQ Group Capability team in a permanent role. As a key player in our transformation into a digital-first, customer-centric organisation, you will be responsible for nurturing a workforce that is not only skilled but also passionate about building social capital through banking.
In this role, you will collaborate with our Customer Relations leadership team to scope and prioritise the capabilities required in each role to deliver on Customer relations priorities. You will play a crucial role in delivering capability initiatives for the relevant teams, including training pathways, operating rhythm, upskilling programs, and performance support tools.
You will engage with channel and division leaders to identify and prioritise capability development, create content and tools that meet the developmental needs of our teams in the customer relations space, and manage the rollout and execution of these programs and tools to ensure they achieve the desired business and learner outcomes.
By building strategic partnerships and providing coaching and training, you will help embed capability development into the flow of work. If you are passionate about making a real impact and helping us shape the future of digital banking at BOQ Group, we would love to hear from you.
About UsBOQ Group is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands, including Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, share a common goal of building social capital through banking.
We are committed to fostering a workspace that values and leverages difference and creates new possibilities. Our inclusive vision is to have a workforce that reflects the customers and communities we serve. We are recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and have successfully implemented an innovative Reconciliation Plan to drive positive change and promote inclusivity across BOQ Group.
Our Benefits- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index
