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Salesforce Senior Support Engineer

2 months ago

Richmond, Australia Softtest pays pty ltd Full time
Job Title: Salesforce Senior Support Engineer

Softtest pays pty ltd is seeking a highly skilled Salesforce Senior Support Engineer to join our team.

About the Role

We are looking for a talented individual with a strong background in Salesforce to provide technical support and guidance to our customers. The successful candidate will have a deep understanding of the Salesforce platform and be able to troubleshoot complex issues.

Key Responsibilities
  • Maintain and configure Service Cloud, Health Cloud, and Digital Experience applications
  • Exhibit a deep understanding of the Salesforce platform and build end-to-end automated processes using declarative tools
  • Investigate and troubleshoot OmniStudio components, including FlexCards, Omniscripts, data raptors, and integration procedures
  • Perform ongoing system administration, including maintaining users, monitoring application metrics, managing Salesforce configurations, and ensuring data integrity
  • Deploy changes via our existing DevOps framework
  • Perform interrogation of various log sources to investigate issues
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
  • Develop and maintain documentation on processes and configuration
  • Liaise with internal and external stakeholders across various disciplines (business, architecture, data, etc.)
  • Work within an Agile delivery methodology
  • Troubleshoot API and integration issues with different applications, e.g., Mulesoft
  • Development of meaningful event monitoring and alerting
  • Knowledge transfer and training within the team
Requirements
  • More than 5 years of experience within the Salesforce ecosystem
  • Experience/exposure with Salesforce Industries, including Omni Studio
  • Exposure to OOP and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements
  • Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder
  • Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience
Desirable Criteria
  • Platform Developer 1 Certification or Omnistudio Certification
  • Exposure to HTML, CSS, and JavaScript is an added advantage
  • Work within an Agile delivery methodology