Chief AI Strategist for Customer Engagement

6 days ago

Melbourne, Victoria, Australia Bupa Full time
Opportunity Overview

We are seeking a highly skilled Chief AI Strategist to spearhead the design, development, and deployment of end-to-end AI models utilizing Adaptive Models. This role involves applying various analytical approaches, managing Simulation and Experimentation capabilities, and ensuring AI solutions are effectively integrated into production environments to enhance customer experiences across all communication channels.

Your Key Responsibilities
  • Lead the design, development, and technical support for AI models tailored to Customer Engagement. Employ Adaptive Models and various analytical approaches to deliver comprehensive AI solutions.
  • Oversee the implementation and management of Simulation and Experimentation capabilities.
  • Ensure these capabilities are effectively used to refine AI models and enhance their performance.
  • Collaborate with business stakeholders to optimize performance and leverage AI models to solve complex problems.
  • Ensure AI model outputs are productionized and operationalized to improve the customer experience across all communication channels.
  • Regularly monitor and maintain Adaptive models and their predictions within the system. Implement necessary adjustments to ensure models remain accurate and effective.
  • Lead the establishment of governance frameworks for AI usage in Customer Engagement.
  • Provide critical direction in Decisioning and Data Model Design to ensure scalable and process-driven AI solutions. Act as an industry expert in AI, helping stakeholders understand and leverage AI solutions' benefits.
  • Provide expertise in using Pega AI technology to automate standardized, repetitive, and rules-based processes.
  • Oversee both high- and low-level solution design, ensuring alignment with business requirements. Guarantee the seamless deployment and stability of AI models in production.
  • Stay abreast of the latest developments in decisioning and analytics to maintain cutting-edge AI solutions.
  • Provide Business-As-Usual (BAU) administration and support to the user base.
  • Act as the Product Owner and primary interface for AI model-related initiatives.
About You

We are looking for someone with 7-10+ years of relevant Pega Decisioning and Analytics experience, prior experience with Adaptive and Predictive models in Pega, a deep understanding of Control groups to measure performance, and a solid background in setting up adaptive models on omni-channel platforms.

Prior experience with A/B testing and experimentation using Pega CDH, experience in setting up visual representations of Action performance using Pega data models, solid experience in representing Action distributions across channels, and a strong understanding of Impact Analyzer and Experimentation setup in Pega are also essential.

You should have relevant Pega decisioning and system certifications, an understanding of Simulation in Pega, and experience in defining requirements for data modelling to support stakeholder's reporting requirements.

A Bachelor's Degree or equivalent professional experience is required. Strong marketing and campaign management skills from idea inception through execution and analysis are desirable.

What We Offer

In return for your skills and experience, we offer a competitive salary of $120,000 - $150,000 per annum, a range of Bupa benefits, flexible working arrangements, and the opportunity to work with a dynamic team that is dedicated to delivering exceptional experiences.

Bupa offers you a supportive environment where your difference will make a difference. You'll enjoy access to exclusive discounts on our health insurance, travel, car, home, contents, and pet insurance products, as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.

You'll receive an additional wellbeing day each year to treat yourself and have access to a range of services, such as a global resilience program, regular training opportunities on wellbeing topics, and wellbeing discounts.

About Bupa

Bupa is an international healthcare group committed to longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services.

We value diversity and respect everyone's unique perspective and contributions.

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