Application Service Desk Specialist
4 days ago
About the Role
The JB Hi-Fi Group is seeking a skilled Application Service Desk Specialist to join our team. As a first point of contact, you will be responsible for providing timely responses to customer inquiries and effectively resolving system issues.
Key Responsibilities
- Provide exceptional customer service through telephone and email support
- Manage the service desk database to capture customer queries and escalate issues as needed
- Collaborate with the Application Systems Manager and IT team to resolve system issues and contribute to routine system health checks
Requirements
- Relevant tertiary degree in Information Technology
- Proven experience in customer service and issue resolution
- Ability to work on a rotating roster, including public holidays, weekends, and late shifts
What We Offer
- A dynamic and fast-paced work environment
- A competitive package and great employee discounts
- Opportunities for growth and development
How to Apply
If you are interested in this exciting opportunity, please click apply and upload your CV.
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