Application Service Desk Specialist

4 days ago


Docklands, Victoria, Australia JB Hi-Fi Full time

About the Role

The JB Hi-Fi Group is seeking a skilled Application Service Desk Specialist to join our team. As a first point of contact, you will be responsible for providing timely responses to customer inquiries and effectively resolving system issues.

Key Responsibilities

  • Provide exceptional customer service through telephone and email support
  • Manage the service desk database to capture customer queries and escalate issues as needed
  • Collaborate with the Application Systems Manager and IT team to resolve system issues and contribute to routine system health checks

Requirements

  • Relevant tertiary degree in Information Technology
  • Proven experience in customer service and issue resolution
  • Ability to work on a rotating roster, including public holidays, weekends, and late shifts

What We Offer

  • A dynamic and fast-paced work environment
  • A competitive package and great employee discounts
  • Opportunities for growth and development

How to Apply

If you are interested in this exciting opportunity, please click apply and upload your CV.



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