System Maintenance Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $110,000
Technical Support Specialist Position

Our company seeks an experienced Technical Support Specialist to join our team. As a key member of our technical support team, you will provide expert-level technical support including installation, troubleshooting, problem resolution and maintenance for a range of systems.

  • Hardware and software support and maintenance across a variety of systems
  • Collaboration with a team as an established systems/product specialist to support end users
  • Managing customer expectations by keeping them informed throughout the process, notifying of any delays
  • Resolving incidents and service requests within agreed timeframes, and adhering to breach reporting processes for failed SLAs
  • Logging all customer interactions and activities in the appropriate client ITSM tool
  • Ensuring accurate recording and submission of timesheets and project efforts in accordance with company requirements

The ideal candidate will have at least two years' experience conducting IT hardware repair and maintenance across multiple systems, a valid driver's license, ability to work collaboratively, and capacity to meet deadlines.

We offer a diverse and inclusive environment that encourages employees to bring their full selves to work. Our strong values promote diversity, equity, and inclusion, and we strive to create an inclusive workplace.

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