
Client Onboarding Specialist
6 days ago
Job Role Overview
The Implementation Associate plays a key role in providing client onboarding and retention initiatives, such as modular training or data and design services. They work collaboratively with senior staff to assist in client deployments.
Key Responsibilities:
Provide data & design services to customers such as importing files and creating reports or output documents.
Facilitate modular feature-based training of our products.
Assist senior staff by working collaboratively to provide training or data & design services to onboarding or expansion clients.
Help with customer preparation sessions or assist with administrative and project-related initiatives.
Facilitate feature-based workshops or group learning modules.
Develop and maintain product knowledge, including staying up to date with recent product releases.
Work towards developing industry knowledge and business acumen.
Pursue opportunities to promote customer features or add-on adoption.
Requirements:
Excellent troubleshooting, problem-solving, organisational, and questioning skills.
Proficiency in Google Suite is preferred.
A good understanding of cloud-based technologies and systems.
The ability to keep up with regular product rollouts and maintain expert knowledge of our suite of products.
Ideally, experience of working in a data driven environment.
An ability to stay focused on assigned tasks.
An inquisitive and solution focused mindset.
Core Values:
We are looking for individuals who embody our core values:
Teamwork
Customer Focus
Continuous Improvement
Accountability
Success Celebration
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