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Client Onboarding Specialist
2 weeks ago
About Us
Global PaymentsStorman
Passion, Care, Accountability, Excellence and Ingenuity
Reconciliation and Gender Equity
EwayEzidebit
About the role
Client Onboarding SpecialistEzidebitEway
What You'll Do:
- Engage with customers via inbound and outbound calls to guide them through onboarding and address any hurdles;
- Set up new merchant applications across Eway and Ezidebit platforms;
- Carry out initial compliance checks in line with Credit/Risk guidelines;
- Support customers through the onboarding journey, ensuring timely follow-up and resolution of queries;
- Manage updates and account changes, including ownership changes, product add-ons, and fee plan adjustments;
- Accurately track tasks using productivity and scheduling tools;
- Work closely with internal teams to stay aligned on product updates, client strategies, and documentation requirements;
- Identify opportunities to streamline and improve the onboarding process, using data and customer insights;
- Maintain high data integrity and ensure a seamless, compliant onboarding experience;
- Meet performance targets related to account activation, accuracy, and customer engagement.
You'll bring:
- A customer-first mindset and strong problem-solving skills;
- Excellent verbal and written communication, with the ability to simplify complex processes;
- Proven ability to build rapport and work effectively with a wide range of stakeholders;
- Strong organisational skills and attention to detail;
- A proactive attitude, with the ability to manage shifting priorities;
- Comfort with using multiple systems and tools to manage tasks and customer interactions;
- Willingness to learn and grow with coaching and feedback.
- Experience in the payments or financial services industry;
- Familiarity with Salesforce, Genesys, or similar CRM/workflow systems;
- Understanding of accounting procedures or financial systems.
Our Benefits
Join a leading global technology brand that offers benefits you'll actually value, including:
- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and and Employee Stock Purchase Plan.
All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.
