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Customer Service Team Lead
2 weeks ago
We are seeking a highly motivated and experienced Team Leader to join our Guest Experience team.
Job Summary:The successful candidate will lead a team of Guest Experience Hosts, providing exceptional customer service and driving sales growth in a fast-paced environment.
Key Responsibilities:- Lead and motivate a high-performing team to achieve sales targets and deliver outstanding customer service.
- Train and mentor new team members to ensure they have the skills and knowledge required to excel in their roles.
- Manage day-to-day operations of the front desk, including guest registration, bookings, and local area information.
- Assist with administrative tasks, reporting, and communication.
- Drive results in a sales environment using coaching and leadership skills to elevate team performance.
- Previous experience in a similar hotel position or GEH/sales-focused role.
- Proven ability to achieve targets and deliver exceptional customer service.
- Excellent communication and interpersonal skills.
- Able to work flexible hours, including nights, weekends, public holidays, and school holidays.
- Professional development opportunities.
- Discounted hotel stays across Australia, Fiji, New Zealand.
- Subsidised private health cover (upon successful completion of probation).
