Sales Experience Specialist

5 days ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $70,000 - $98,000
Job Description

As a Customer Experience Manager, you will play a vital role in delivering an exceptional sales journey for our customers.

You will be responsible for providing comprehensive product information and guiding customers through the purchase process.

In this role, you will also lead and motivate a team of customer experience specialists to achieve outstanding results.

Your primary objective will be to create a seamless and engaging experience for our customers, both in-store and online.

  • Deliver a 'Customer First' experience by consistently meeting or exceeding customer expectations.
  • Foster strong relationships with customers and provide personalized support throughout their vehicle ownership journey.

Key Responsibilities:

  1. Develop and maintain product knowledge to ensure accurate and comprehensive product information is provided to customers.
  2. Lead and motivate a team of customer experience specialists to achieve outstanding results.
  3. Create and implement strategies to enhance the overall customer experience.
  4. Analyze customer feedback and data to identify areas for improvement.
  5. Collaborate with cross-functional teams to drive business growth and customer satisfaction.
About You

We are seeking a highly motivated and customer-focused individual who thrives in a dynamic sales environment.

You will bring a balance of sales drive and genuine care, always aiming to deliver above expectations.

The ideal candidate will possess:

  • A proven track record of success in a sales or customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and confidence using digital platforms.
Benefits

We offer a competitive salary and benefits package, including:

  • Thorough training and development opportunities.
  • A supportive team environment.
  • Flexible working arrangements.
  • Career progression opportunities.

Additionally, we foster a positive and supportive team culture that promotes work-life balance and employee well-being.

We recognize individual and team accomplishments through our rewards program.

Our employee benefits program includes discounts on vehicle purchases and company car rental program.

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