Senior Director of Technical Operations

10 hours ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $180,000 - $250,000

Experience a dynamic and challenging career opportunity as Senior Director of Technical Operations, leading a team that drives customer success and premium service delivery in the Asia Pacific region.

About the Role

The successful candidate will be responsible for managing a high-performing team of technical professionals, providing strategic guidance, and overseeing day-to-day operations to ensure timely resolution of customer-reported issues. This includes coordinating technical investigations, handling partner concerns, and delivering root cause analyses on critical issues.

Key Responsibilities:

  • Direct management of a team of technical experts, including recruiting, onboarding, and ongoing development responsibilities.
  • Motivate the team to deliver exceptional customer experiences and value realization.
  • Develop and implement strategies to improve team performance, including evaluating measurement criteria to assess trends in team performance.
  • Evaluate efficiency across the team by applying approved AI technologies and promoting new skills through certifications and industry-based findings.
Requirements

To succeed in this role, the ideal candidate will possess:

  • A minimum of 10 years of people management experience in a fast-paced, enterprise-level, critical software support or professional services environment.
  • Strong organizational skills, capable of prioritizing, managing, multitasking, and completing projects across multiple functions.
  • Outstanding communication skills to interact with all levels of professional staff.
  • Ability to explain complex technical concepts simply.
  • Excellent problem-solving skills and ability to navigate complicated situations in a professional manner.
What We Offer

We are committed to fostering a culture of diversity, equity, and inclusion, where everyone feels valued and empowered to contribute their best work. Our benefits package includes opportunities for growth and development, competitive compensation, and a comprehensive range of employee perks and programs.

How to Apply

If you are a motivated and experienced leader who is passionate about driving customer success and delivering premium service delivery, please submit your application.

  • Technical Director

    4 weeks ago

    Sydney, New South Wales, Australia Mott MacDonald Full time

    Technical Director - Systems Engineering and Integration Engineer Join to apply for the Technical Director - Systems Engineering and Integration Engineer role at Mott Mac Donald Technical Director - Systems Engineering and Integration Engineer Join to apply for the Technical Director - Systems Engineering and Integration Engineer role at Mott Mac Donald ...

  • Senior Technical Director

    2 weeks ago

    Sydney, New South Wales, Australia beBeeEngineering Full time

    Senior Technical DirectorThis is a unique opportunity to join our team as a Senior Technical Director. In this role, you will lead and manage three teams within the Engineering Department:Design Engineering – Responsible for designing new customer specifications (mechanical & electrical)Technical – A technical escalation point throughout the business,...

  • Technical Director

    4 weeks ago

    Sydney, New South Wales, Australia Mott MacDonald Full time

    Technical Director - Systems Engineering and Integration EngineerJoin to apply for the Technical Director - Systems Engineering and Integration Engineer role at Mott MacDonaldTechnical Director - Systems Engineering and Integration EngineerJoin to apply for the Technical Director - Systems Engineering and Integration Engineer role at Mott MacDonaldTogether,...

  • Technical Director

    4 weeks ago

    Sydney, New South Wales, Australia Mott MacDonald Full time

    Technical Director - Systems Engineering and Integration EngineerJoin to apply for the Technical Director - Systems Engineering and Integration Engineer role at Mott MacDonaldTechnical Director - Systems Engineering and Integration EngineerJoin to apply for the Technical Director - Systems Engineering and Integration Engineer role at Mott MacDonaldTogether,...

  • Technical Director

    4 weeks ago

    Sydney, New South Wales, Australia GHD Full time

    Technical Director - Environmental Approvals Join to apply for the Technical Director - Environmental Approvals role at GHD Technical Director - Environmental Approvals 1 day ago Be among the first 25 applicants Join to apply for the Technical Director - Environmental Approvals role at GHD Matching talented people with rewarding career opportunities.Job...

  • Dams Technical Director or Senior

    6 days ago

    Sydney, New South Wales, Australia beBeeMechanical Full time $180,000 - $230,000

    Dams Technical Director or SeniorWe are seeking an experienced Technical Director or Senior for our Dams team to deliver engineering, design and dam safety services.Main Responsibilities:To provide technical leadership in the design of gates, regulating structures, outlet works, valves, fish screens and other mechanical aspects of water storage dam...

  • Director Of Operations

    6 days ago

    Sydney, New South Wales, Australia NSW Council Of Social Service Full time

    Join to apply for the Director of Operations role at NSW Council of Social Service (NCOSS) 1 day ago Be among the first 25 applicants Join to apply for the Director of Operations role at NSW Council of Social Service (NCOSS) The NSW Council of Social Service (NCOSS) seeks an experienced Director of Operations to lead our operational team as we build on...

  • Technical Director of Support Operations

    7 days ago

    Sydney, New South Wales, Australia beBeeManager Full time $150,000 - $190,000

    Senior Manager, Technical Support EngineeringOverview:We are seeking a highly motivated and results-oriented Senior Manager to join our high-growth organization. This role will oversee the technical support engineering team and provide strategic direction for global initiatives.Key Responsibilities:Manage and develop a fast-paced team of support engineering...

  • Technical Director- Highways

    4 weeks ago

    Sydney, New South Wales, Australia Mott MacDonald Full time

    Join to apply for the Technical Director- Highways role at Mott Mac Donald 4 days ago Be among the first 25 applicants Join to apply for the Technical Director- Highways role at Mott Mac Donald Get AI-powered advice on this job and more exclusive features.Together, we open opportunities with our connected thinking.Mott Mac Donald is a vibrant and...

  • Senior Technical Operations Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeOperations Full time $180,000 - $220,000

    Technical Operations ManagerWe are seeking a highly skilled Technical Operations Manager to lead our team of Technical Success Managers in delivering high-touch technical support and technology configuration services.This role involves hiring, onboarding, training, and retaining top talent.Coaching and mentorship will be provided to guide career development...