Exceptional Customer Experience Specialist

4 weeks ago

Brisbane, Queensland, Australia dusk Full time

At dusk, we're on a mission to ignite joy in every customer who walks through our doors. As an Exceptional Customer Experience Specialist, you'll play a pivotal role in helping us achieve our glowing goals.

About the Role

We're seeking a highly motivated and radiant individual with a passion for delivering exceptional customer experiences. Your mission will be to shine bright and consistently deliver perfect customer interactions, leaving customers glowing with satisfaction.

Your key responsibilities will include:

  • Shining bright and consistently delivering perfect customer experiences, leaving customers glowing with satisfaction.
  • Setting the mood by achieving key performance indicators (KPIs) and ensuring our store's success sparkles.
  • Working your magic with visual merchandising, turning our store into a mesmerizing sanctuary of style and inspiration.
  • Illuminating customers' paths by sharing your extensive knowledge of our candles and homeware products.
  • Keeping our store always visually enticing for our customers.
  • Team up with your colleagues to create a harmonious work environment and ignite the spirit of collaboration.

About You:

  • A passion for exceeding customer expectations and creating unforgettable experiences.
  • Be a team player who embraces the power of unity and cooperation.
  • Ignite your motivation with a can-do attitude, always ready to go the extra mile.
  • Committed to continuous improvement and eager to learn and grow like a budding flame.
  • Bring energy, positivity, and a spark of fun to your work, making every customer interaction a delightful experience.

Benefits:

  • Light up your home with a generous team member discount on our range of candles and homewares.
  • Ignite your passion further with the opportunity to participate in the dusk monthly bonus program.
  • Bask in the warmth of a supportive environment, where your growth and development are nurtured.
  • 'Start here, go anywhere' – We believe in providing an environment where your career can shine as brightly as a well-lit candle.

With an estimated salary of $55,000 - $65,000 per annum, depending on location, this is a fantastic opportunity to bring your exceptional customer service skills to a dynamic and growing company like dusk.

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