Customer Service Leadership Opportunity in FMCG
3 weeks ago
AccountAbility, a leading organization, is seeking an exceptional Customer Service Manager to join our team. This role offers a unique chance to lead a high-performing customer service team and contribute to the growth of a market-leading FMCG company.
Compensation Package
We offer a competitive salary range of $90,000 - $110,000, plus superannuation benefits, making this a lucrative opportunity for professionals looking to advance their careers. Our office is conveniently located in Chatswood NSW 2067, with onsite parking and close proximity to public transport options.
About the Role
This is a leadership position that requires overseeing a team of two and ensuring they maintain excellent customer service standards. The successful candidate will be the primary point of escalation for addressing any service issues, generating reports from CRM systems, uploading them to Excel, and managing various aspects of building maintenance, large orders, supplies, and vendor relationships.
Key Responsibilities
- Lead and motivate a team of customer service representatives to achieve exceptional results.
- Develop and implement effective strategies to improve customer satisfaction and loyalty.
- Manage day-to-day operations, including report generation, data analysis, and vendor relationships.
- Foster a positive work environment and promote teamwork and collaboration among team members.
Requirements
To succeed in this role, you should possess:
- A strong background in customer service or call centre management.
- Experience in leading teams and handling high-volume operations.
- Proficiency in generating reports from CRM systems and using Microsoft Excel.
- Excellent communication and interpersonal skills, with the ability to diffuse tense situations.
- A flexible approach to work, with a willingness to adapt to changing priorities and deadlines.
Benefits
In addition to the attractive salary package, we offer:
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including superannuation and other perks.
Join AccountAbility
If you are a motivated and results-driven individual with a passion for customer service, please apply now to take your career to the next level.
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