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2 months ago
The Role:
As a Salesforce Functional Manager at Cognizant, you'll work within a cross-functional team to provide advisory services and design end-to-end solutions for clients. A typical engagement could include: conducting client workshops to elicit business requirements, documenting user stories, process mapping, working with Project Managers, Delivery Managers and Technical Architects to design solutions centred on the Salesforce platform, and taking ownership of project initiatives from Discovery through to Delivery.
Key Responsibilities- Conduct discovery workshops with senior stakeholders to understand business needs and goals.
- Develop and document user stories and acceptance criteria to ensure clear understanding of requirements.
- Own product backlogs and design process maps to optimize business processes.
- Present solution roadmaps with measurable outcomes to stakeholders.
- 6+ years of experience as a Functional Consultant/Salesforce Consultant/Salesforce Business Analyst.
- Experience with Health Cloud and Service Cloud; accreditations are highly desirable.
- Excellent communication skills, especially with C-level executives.
- Strong technical background and computer skills.
- Ability to transform complex concepts into understandable artefacts.
Cognizant is a leading professional services company that helps clients modernize technology, reimagine processes, and transform experiences. We're dedicated to making a lasting impact and improving everyday life.
We offer a collaborative and innovative work environment, where you can pursue innovative career tracks and opportunities, enhance your professional development through education and dedicated training, and enjoy a competitive compensation and benefits package.
