Salesforce Technical Consultant

4 weeks ago


Melbourne, Victoria, Australia Capgemini Full time
About the Role

Capgemini is seeking a highly skilled Salesforce Technical Consultant to join our Digital Customer Experience (DCX) team. As a key member of our team, you will be responsible for managing and performing the deployment and refresh of Salesforce environments in accordance with our SOPs.

The ideal candidate will have a deep understanding of both Salesforce and DevOps practices, as well as the ability to work effectively under pressure. You will be responsible for setting up new Sandboxes for development teams, automating and optimizing our Salesforce deployment processes, and maintaining current knowledge of Salesforce best practices.

Key Responsibilities
  • Deployments: Execute deployments, run pipelines, execute pre and post deployment steps for Salesforce production and non-production environments.
  • Refresh and retrofit: Perform Salesforce environment refreshes and retrofit activities for managed non-production environments.
  • Technical Support: Provide expert-level support for Salesforce applications, including troubleshooting, debugging, and resolving technical issues.
  • Stakeholder Management: Liaise with development teams for deployment activities.
  • Issue Resolution: Liaise with the Salesforce Platform Support team to resolve issues.
  • System Maintenance: Perform regular system maintenance, updates, and enhancements aligned to our SOPs to ensure optimal performance and reliability of the Salesforce platform.
  • Configuration & Customization: Assist in configuring and customizing Salesforce to meet business requirements. Implement changes and updates based on evolving needs.
  • Documentation: Maintain accurate and detailed documentation of issues, resolutions, system configurations, and changes.
  • Continuous improvement: Stay updated on Salesforce best practices, new features, and industry trends to recommend improvements and enhancements that can benefit the organization and improve how we operate.
  • Knowledge Management: Advise the Knowledge Officer of new Knowledge or Artefact Requirements.
  • Other items: Release note reviews, peer reviews, code reviews to support quality stage gates for deployments.
  • ADO ticket management for environment and deployment activities.
About You

We are looking for a highly skilled and experienced Salesforce Technical Consultant who has a proven track record of delivering successful Salesforce projects. You will have a strong understanding of Salesforce platform, including Apex, Visualforce, Lightning components, and Salesforce APIs. Proficiency with DevOps tools and practices, including CI/CD pipelines, version control systems, and automation frameworks is also essential.

You will be a strong communicator with excellent problem-solving skills, able to analyze and resolve technical issues quickly and effectively. Australian Citizens are preferred.

What We Offer

As a Salesforce Technical Consultant at Capgemini, you will have the opportunity to work with a talented team of technology enthusiasts and professionals who can provide training and assist with learning Salesforce capabilities and internal training. We offer a flexible working environment, with remote work options available. You will also have access to premier learning platforms, sought-after certifications, and boundless development opportunities.

At Capgemini, we are committed to creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work. We believe in empowering our people to succeed and offer a range of benefits and programs to support their career development and well-being.


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