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ERP/CRM System Training Specialist
3 weeks ago
As a Training Officer, you will play a pivotal role in shaping and delivering training programs for ERP/CRM system implementation projects. You will collaborate closely with project teams and subject matter experts to assess training requirements, develop effective learning materials, and ensure seamless knowledge transfer.
Key Responsibilities- Design and align comprehensive training programs for ERP/CRM systems utilizing the ADDIE framework methodology.
- Develop engaging, up-to-date training content that adheres to best practices and industry standards.
- Conduct thorough training needs assessments and create targeted learning solutions tailored to specific business objectives.
- Collaborate with stakeholders to ensure smooth knowledge transfer and successful project execution.
- Act as the central point of contact for training and support services.
- Coordinate and facilitate training sessions across various formats (e-learning, virtual, blended).
- Lead training sessions to empower internal teams and enhance their skills and expertise.
- Monitor training outcomes, evaluate effectiveness, and refine programs as needed to optimize performance and results.
- Support system change and transformation initiatives, ensuring accessibility and usability of training materials.