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ERP/CRM System Training Specialist

3 weeks ago


Melbourne, Victoria, Australia beBeeTraining Full time $90,000 - $120,000
About the Role

As a Training Officer, you will play a pivotal role in shaping and delivering training programs for ERP/CRM system implementation projects. You will collaborate closely with project teams and subject matter experts to assess training requirements, develop effective learning materials, and ensure seamless knowledge transfer.

Key Responsibilities
  • Design and align comprehensive training programs for ERP/CRM systems utilizing the ADDIE framework methodology.
  • Develop engaging, up-to-date training content that adheres to best practices and industry standards.
  • Conduct thorough training needs assessments and create targeted learning solutions tailored to specific business objectives.
  • Collaborate with stakeholders to ensure smooth knowledge transfer and successful project execution.
  • Act as the central point of contact for training and support services.
  • Coordinate and facilitate training sessions across various formats (e-learning, virtual, blended).
  • Lead training sessions to empower internal teams and enhance their skills and expertise.
  • Monitor training outcomes, evaluate effectiveness, and refine programs as needed to optimize performance and results.
  • Support system change and transformation initiatives, ensuring accessibility and usability of training materials.