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Senior Strategic Capacity Engineer

2 months ago

Sydney, New South Wales, Australia Servicenow Full time
About the Role

We are seeking a highly skilled Strategic Capacity Engineer to join our Capacity Management team at ServiceNow. As a key member of our team, you will be responsible for reviewing the overall health of our top accounts and providing analysis, utilization, and summarization of accounts and infrastructure.

Key Responsibilities
  • Directly interact with internal teams to provide appropriate capacity for accounts migrating to or currently residing in our public cloud.
  • Conceptualize and assist engineering solutions that automate tasks and processes pertaining to public cloud.
  • Proactively analyze and identify opportunities for storage reduction, providing advance warning to appropriate teams for remediation.
  • Proactively identify and assess infrastructure performance deficiencies.
  • Identify technical debt and provide guidance across teams.
  • Collaborate with cross-functional teams to assess current and future hardware requirements to optimize capacity.
  • Provide forecasting analysis for non-standard customer infrastructure requirements.
  • Monitor and strategize projected growth and scaling for database storage utilization and transaction load, concurrent user load and burst demand, and planned and unplanned infrastructure lifecycle.
Requirements
  • Minimum five years of working experience within capacity management, database engineering, infrastructure performance, ServiceNow support, and/or ServiceNow administration.
  • Azure/AWS cloud engineering experience.
  • DBE/DBA with an emphasis on creating complex SQL queries.
  • Understanding of the ServiceNow platform.
  • Team collaboration, general fit, and goal alignment are essential.
  • Proven track record making data-driven decisions.
  • Understanding of relational database concepts (MySQL/MariaDB/PostgreSQL).
  • High-level experience deploying, forecasting, and maintaining public cloud (Azure/AWS/GCP).
  • Australian Citizenship to be able to obtain a security clearance.
Preferred Qualifications
  • Linux System Admin skills, preferably with working knowledge of CentOS/RHEL.
  • Ability to adapt to a dynamically changing cloud infrastructure.
  • General knowledge of enterprise-class server hardware.
  • Programming skills – Python/Ruby/Bash/JavaScript/Terraform.
  • Experience with Kubernetes and/or Docker.
  • Basic knowledge of storage configuration concepts and best practices.
  • Experience using the ServiceNow platform to support customers with non-standard infrastructure requirements, identify patterns of abnormal growth, and provide guidance to internal teams through proactive measures.
  • Bachelor of computer science, Systems Engineering, Systems Administration, Database Engineering, Data Analytics, or any other related field. The equivalent in work experience is also acceptable for the position.
About ServiceNow

We provide competitive compensation and generous benefits within a professional environment. We thrive in a collaborative work environment where strong individuals with aptitude and drive are provided growth opportunities all while working with innovative and advanced technology alongside some of the most talented engineers in the industry.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.