Senior Strategic Capacity Engineer

4 weeks ago

Sydney, New South Wales, Australia ServiceNow Full time
Job Title: Senior Strategic Capacity Engineer

At ServiceNow, we're seeking a highly skilled Senior Strategic Capacity Engineer to join our team. As a key member of our Capacity Management team, you'll be responsible for driving resource availability to support our private and public cloud infrastructure.

Key Responsibilities:
  • Review the overall health of our top accounts and articulate the infrastructure resources required.
  • Provide analysis, utilization, and summarization of accounts and infrastructure to Sales, Account Executives, Account Managers, Senior Directors, and executive leadership.
  • Directly interact with internal teams to provide appropriate capacity for accounts migrating to or currently residing in our public cloud.
  • Conceptualize and assist engineering solutions that automate tasks and processes pertaining to public cloud.
  • Proactively analyze and identify opportunities for storage reduction and provide advance warning to appropriate teams for remediation.
  • Identify technical debt and provide guidance across teams.
  • Collaborate with cross-functional teams to assess current and future hardware requirements to optimize capacity.
  • Provide forecasting analysis for non-standard customer infrastructure requirements.
  • Monitor and strategize projected growth and scaling for database storage utilization and transaction load, concurrent user load and burst demand, and planned and unplanned infrastructure lifecycle.
Requirements:
  • Minimum five (5) years of working experience within capacity management, database engineering, infrastructure performance, ServiceNow support, and/or ServiceNow administration.
  • Azure/AWS cloud engineering experience.
  • DBE/DBA with an emphasis on creating complex SQL queries.
  • Understanding of the ServiceNow platform.
  • Team collaboration, general fit, and goal alignment are essential.
  • Proven track record making data-driven decisions.
  • Understanding of relational database concepts (My SQL/Maria DB/Postgre SQL).
  • High-level experience deploying, forecasting, and maintaining public cloud (Azure/AWS/GCP).
  • Australian Citizenship to be able to obtain a security clearance.
  • Preferred Linux System Admin skills preferably working knowledge of Cent OS/RHEL.
  • Ability to adapt to a dynamically changing cloud infrastructure.
  • General knowledge of enterprise-class server hardware.
  • Programming skills – Python/Ruby/Bash/Java Script/Terraform.
  • Experience with Kubernetes and/or Docker.
  • Have basic knowledge of storage configuration concepts and best practices therein.
  • Experience using the ServiceNow platform: Support customers with non-standard infrastructure requirements.
  • Identify patterns of abnormal growth.
  • Provide guidance to internal teams through proactive measures.
  • Bachelor of computer science, Systems Engineering, Systems Administration, Database Engineering, Data Analytics, or any other related field.
  • The equivalent in work experience is also acceptable for the position.
Why ServiceNow?

We provide competitive compensation and generous benefits within a professional environment. We thrive in a collaborative work environment where strong individuals with aptitude and drive are provided growth opportunities all while working with innovative and advanced technology alongside some of the most talented engineers in the industry.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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